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Company

Harris Computer · 7 hours ago

(Remote) Application Consultant

Arizona, United States

Full-time

Remote

Entry, Mid Level

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Software Development

Growth Opportunities

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Responsibilities

Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.

Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so the client can be successfully utilizing the product.

Train users in system set up, administration and maintenance

Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.

Understand clients' business processes and configure applications based on business needs and accepted best practices.

Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training

Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care.

Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.

Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.

Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.

Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business analysisSystem configurationSQLCustomer Information SystemSoftware implementationCoaching skills

Required

Problem solving, critical thinking and analytical skills

Excellent communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed

Entrepreneurial Spirit, with a willingness to ‘roll up sleeves’ and work at all levels of client organization

Experience working with both business and IT groups

Must be able to travel an average of 50% of the time within North America

Preferred

Experience in system configuration

Knowledge of SQL

Knowledge of a Customer Information System (CIS) processes and functionality is a plus

Experience in providing software implementation to the utility industry is a plus

Strong influencing and coaching skills are a plus

Benefits

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental and Vision coverage from your first day of employment

Employee stock ownership and RRSP/401k matching programs

Lifestyle rewards

Flexible work options (and some pretty cool offices!)

And more!

Company

Harris Computer

Glassdoor

4.1

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Founded in 1976