27 applicants

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Company

Harris Computer · 9 hours ago

(Remote) Support Analyst

Allen, Texas

Full-time

Remote

Entry Level

$50K/yr - $75K/yr

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Software Development

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Responsibilities

Provide timely and thorough resolution to customer issues.

Monitor the support call queue and take ownership or re-assign new tickets.

Interact with a range of internal departments (Environment Specialist, R&D, other analysts, etc.) for issue escalation.

Assist in the problem solving of data, architecture, and interface issues.

Respond quickly to customer calls and provide frequent updates so customers know their problems are being addressed.

Develop a deep understanding of the functional and technical features of our applications and use this knowledge to address application-related issues and questions.

Provide recommendations to customers and Product Management to prevent recurrence of the issue.

Understand the support services agreement to know when requested services are outside the support agreement terms.

Provide suggestions on enhancements to the product or process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Information SystemsJavaSQLPL/SQLWeb technologiesUnifaceNode.jsAngularJavaScriptAnalytical problem-solvingClient communicationUtility industry experienceSoftware development

Required

Familiarity and experience in a Customer Support environment

Excellent client communication skills. Ability to manage and shape customer expectations

Ability to work on multiple initiatives and/or support tickets simultaneously

Strong analytical problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively

Ability to work independently, be flexible, be self-motivated and be a team player

Preferred

A University degree or technical college degree in computer sciences, software engineering, software development or related field

Experience delivering solutions, services and/or support to the utility industry

Experience with Customer Information Systems

Utility industry experience

Software experience in applications based in at least one of the following: Java, SQL, PL/SQL, Uniface, Web technologies (Node.js, Angular, JavaScript, JSP)

Benefits

3 weeks' vacation and 5 personal days

Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

Employee stock ownership and RRSP/401k matching programs

Lifestyle rewards

Remote work and more!

Company

Harris Computer

Glassdoor

4.1

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Founded in 1976