Sentara Health · 1 day ago

Temporary Customer Service Rep - Remote

Greater Richmond Region

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

AssociationHealth Care

Insider Connection @Sentara Health

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Primarily responsible for data entry of Laboratory Requisitions, insurance verification, and medical record reconciliation.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of lab orders.

High volume of data entry within computerized EPIC EMR system.

Accountable for accurately and completely obtaining required information in the verification process, ensuring the correct patient and procedure requested, and diagnosis codes.

Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare experienceMedical insurance experienceEPIC EMR experienceData entry skillsActive LearningMathematicsService OrientationSocial PerceptivenessSpeakingTechnology/Computer

Required

High School Diploma or equivalent

One year of healthcare experience

Data entry skills

Must be available for hire within two weeks

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting

Preferred

Experience with medical insurance in a hospital or physician's office setting, specifically Laboratory registration and insurance verification

EPIC EMR experience

Company

Sentara Health

Glassdoor

3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 130 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Norfolk, Virginia, USA

10,001+ employees