Allstate · 5 hours ago

100% Remote- Service Desk Specialist

USA - NC (Remote)

Full-time

Remote

New Grad, Entry Level

$21.15/hr - $31.43/hr

0+ years exp

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Responsibilities

Collaborates with tier 1 and tier 2 from a tier 3 perspective to resolve advanced technical needs and provides authored solutions to increase resolutions by tier 1 and tier 2

Under minimal direction provides advanced technical knowledge and support to internal and/or end users for remote connectivity and security technologies

Partners with network services, software systems engineering, applications development and/or vendors to develop implementation plans for new technologies

Thoroughly tests software and hardware in the planning stages to ensure proper operation and freedom from defects. Analyzes documents and works to resolve all problems

Under minimal direction carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements

Consistently partners with voice, network services, software developers, product operations and/or vendors to develop remote connectivity technologies, re-establish service, and/or identify and resolve the root cause and/or more complex problems

Creates enterprise support procedures

Under minimal direction, utilizes extensive knowledge of network infrastructure and applications to resolve complex issues and provide consultation in the design of applications and the infrastructure

Collaborates with the affected business units regarding new/upgraded technologies

Qualification

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Technical SupportNetwork InfrastructureRemote ConnectivitySoftware TestingCustomer Care PrinciplesDocumentation Analysis