200+ applicants

Company

Original Job Post

Accenture · 1 day ago

Salesforce Application Developer

United States

Contract

Remote

Senior Level

5+ years exp

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Responsibilities

Provide support lead responsibilities for the application built on Salesforce Service Cloud.

Manage and coordinate offshore team as a single point of contact for escalation, client communications.

Provide communication to client on major incidents, outage, root cause analysis.

Participate in client calls and technical discussions.

Apply your skills and experience to help drive business transformation.

Actively deliver innovative solutions for Accenture's clients.

Coordinate with IT and Business team for clarifications and closures

Help offshore team in resolving complex issues.

Available for client each day between 8 am and 5 pm EST / EDT .

Able to work independently on technical issues.

Must be online in the system from 8 am to 5 pm EST hours to support production issues.

In case of any P1 or P2 incidents, we expect to provide support for the resolution.

Provide daily status to Accenture and Biogen leads .

Must have 5-8 years of experience in Salesforce Service Cloud code customization.

Must have good knowledge and experience in Salesforce integration using REST API.

Good to have experience and knowledge on Salesforce Community portal.

Provide support service to client under the SLA - 18X5 along with minor releases (monthly releases).

Certification in Salesforce Service Cloud (PD1/2, App Developer, Service Cloud with higher proficiency.

Experience in Build Configuration & Release Management ,Design & Build Enablement and Salesforce Community Cloud.

Must Have Salesforce Service Cloud ,Salesforce Community Portal ,REST API integration with Salesforce.

Must have 1. 5 to 8 years in Salesforce Service Cloud and Community portal (together).

Must have 0 to 3 years in REST API Integration.

Nice to Have REST API Integration in Salesforce and Salesforce Health cloud.

Single point of escalation for Patient Services program (Salesforce based and integration areas).

Should be good in communication skills (Verbal and written).

Good to have any knowledge in Life Science domain with Veeva CRM and Veeva Network Bridge.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Service CloudREST APIIntegrationCertificationBuild ConfigurationRelease ManagementDesign & Build EnablementSalesforce Community CloudSalesforce Community PortalSalesforceCommunity portalLife ScienceVeeva CRMVeeva Network BridgeREST API IntegrationSalesforce Health cloud