200+ applicants
Gallagher · 1 week ago
Senior Salesforce Administrator
Rolling Meadows, IL
Full-time
Remote
Senior Level
5+ years exp
Wonder how qualified you are to the job?
ConsultingFinancial Services
Hiring Manager
Jahaida Pabon
Insider Connection @Gallagher
Responsibilities
Advanced experience with creating complex Flows
Advanced experience in using Process Builder/Flows
Advanced experience in Aura and Lightning Web Components
Implementation experience with Custom Objects, Workflows, Formulas, and Validations Rules.
Works with internal clients to develop and document clear, testable requirements.
Oversee the feature request/support backlog and work with the Director/Leader to prioritize and execute.
Trains stakeholders on how to effectively access and use reports, dashboards and reporting/analytics tools.
Identifies best-practices supporting business performance relating to efficiency and improved customer service.
Identifies systems and process barriers to generate ideas for improvement.
Support and train team members and end-users on how to effectively use both Sales Cloud and Service Cloud.
Assist in defining required features and mapping Salesforce features to business processes.
Evangelize and drive user-adoption across the Division.
Resolution of internal Service Desk Support Tickets by Salesforce Users.
Implement enhancements and roll-out new features to the Salesforce platform.
Create and maintain on-going documentation processes as business needs evolve or features are added.
Comply with AJG IT policies and procedures.
Work directly with stakeholders, vendors, & Software Engineers to plan & implement technical solutions.
Creates and maintains reports and dashboards in Salesforce, SQL Reporting, MS Excel, and Power BI.
Integrations with other systems – MS Exchange, Enterprise Telephony, and ETL tools.
Ability to work across multiple Salesforce orgs simultaneously.
Qualification
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Required
Bachelor’s degree with specialization in computer science, finance, accounting or business administration is preferred.
Professional experience (5+ years strongly preferred) in a functional role concerned with Salesforce Administration at an enterprise level above 500 users preferred in EITHER Sales Cloud and/or Service Cloud environments.
5+ years’ experience in a functional role concerned with reporting and report analysis.
Strong understanding of Salesforce best-practices and functionality.
Experience with Salesforce DataLoader required.
Use of Workbench
Use of Demand Tools
Use of Eclipse or Ant
Ability to read Visual Force and APEX code
Ability to create HTML5/javascript/CSS
Experienced in BOTH Salesforce Classic and Lightning UI/UX
Advanced level with writing MS Excel 2016 or newer (using functions and macros, pivot tables) and
Advanced level MS Access (building queries and reports).
Intermediate level of reporting tools such as Microsoft SQL Report Services and Power BI.
Intermediate level of understanding of relational database methodology.
Experience with Salesforce Report Writing and Administration.
Microsoft Office products including Outlook, Word, PowerPoint, and Visio.
Must be able to work independently and in a team environment but remotely
EXCELLENT oral, written communication and listening skills
Strong analytical and problem-solving skills
Must be self-motivated, goal-oriented, people-oriented and have a high energy level
Commitment to and record of strong customer service
Ability to manage multiple projects and priorities with deadlines
Ability to be proactive with regard to problem resolution
Effective time-management skills
Must have the “heart of a teacher”, patience, and willing to coach and share their knowledge with others.
Must be comfortable working in a fast-paced environment and handling multiple tasks/priorities
Good organizational skills and a strict attention to detail and proven ability to follow through
Preferred
Experience within the benefits brokerage, insurance, financial services, or similar industry is desired but not required.
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO· nyse:AJG
Leadership Team
T
Thomas Gallagher
CEO, Gallagher Global Brokerage
Alec Herring
Area Senior Vice President
Recent News
2024-05-13
2024-04-22
Coverager - Insurance news and insights
2024-02-24
Company data provided by crunchbase
