200+ applicants
Hightouch · 2 days ago
Technical Architect
San Francisco, CA
Full-time
Onsite
Senior Level
$160K/yr - $200K/yr
5+ years exp
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Responsibilities
As a critical member of the Customer Success team, responsible for the retention and expansion of the largest Enterprise customers
Work closely with Sales to strategize on increasing adoption of Hightouch within large organizations
Deliver timely and organized onboarding for customers through effective project management
Ensure customers see the full value in Hightouch's products and advise on technical best practices
Provide customers with proactive technical guidance and expertise across all products
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering
Qualification
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Required
5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Excellent project management and communication skills
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
Ability to collaborate cross functionally with different teams and types of people
Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Company
Hightouch
Hightouch is a data platform that helps sync customer's data from the data warehouse to their CRM, marketing, and support tools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$92.2MKey Investors
Bain Capital VenturesICONIQ GrowthAmplify Partners
2023-07-19Series B· $38M
2021-11-17Series B· $40M
2021-07-28Series A· $12.1M
Leadership Team
Kashish Gupta
Founder and co-CEO
Tejas Manohar
Founder and co-CEO
Recent News
2024-05-05
2024-04-08
Company data provided by crunchbase
