Sr Software Engineer, ServiceNow @ Crown Castle | Jobright.ai
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Crown Castle · 4 weeks ago

Sr Software Engineer, ServiceNow

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Crown Castle is the nations largest provider of shared communications infrastructure, and they are seeking a Sr Software Engineer, ServiceNow with specialized knowledge in CSM/TSM, FSM, and TSOM to play a pivotal role in ensuring seamless and efficient service delivery across critical areas.
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H1B Sponsorship
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Comp. & Benefits

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Responsibilities

Lead the design, configuration, and customization of ServiceNow modules for CSM/TSM, FSM, and TSOM.
Implement and optimize complex workflows, automation, and integrations to streamline customer support, field service operations, and technical issue resolution processes.
Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
Collaborate with cross-functional teams to drive process enhancements, ensuring seamless alignment between service strategies and technology implementation.
Define and enforce governance, quality assurance, and performance standards for service delivery within the ServiceNow environment.
Mentor and guide junior engineers in best practices, coding standards, and effective utilization of ServiceNow capabilities.
Stay abreast of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.

Skills

ServiceNow PlatformCSM/TSM, FSM, TSOMServiceNow customizationProcess analysisIntegration with other systemsServiceNow best practicesLeadership/mentorshipDevelopment toolsSDLC best practicesAgile environment
8+ years’ experience on the ServiceNow Platform
3+ years’ hands-on experience with CSM/TSM, FSM, and/or TSOM
Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements
Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution
Strong understanding of integrating ServiceNow with other systems and tools
Intimate familiarity with ServiceNow best practices and development standards
Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development.
A solid grasp of development, automation, and monitoring tools and practices.
Thorough understanding of Software Development Life Cycle (SDLC) best practices.
Comfort and experience working in an Agile environment

Education

Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, or related discipline
Cloud Certifications preferred

Benefits

Medical
Dental
Vision
Basic life insurance
12 paid holidays

Company

Crown Castle

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Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.

H1B Sponsorship

Crown Castle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (13)
2022 (24)
2021 (16)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$92.75M
1998-08-18IPO· nyse:CCI
1997-02-14Series C· $74.13M
1996-07-15Series B· $10.37M

Leadership Team

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Jay Brown
President, Chief Executive Officer
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Daniel Schlanger
Senior Vice President and Chief Financial Officer
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Company data provided by crunchbase
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