Sr Software Engineer, ServiceNow @ Crown Castle | Jobright.ai
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Sr Software Engineer, ServiceNow jobs in West Palm Beach, FL
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Crown Castle · 9 months ago

Sr Software Engineer, ServiceNow

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Responsibilities

Lead the design, configuration, and customization of ServiceNow modules for CSM/TSM, FSM, and TSOM.
Implement and optimize complex workflows, automation, and integrations to streamline customer support, field service operations, and technical issue resolution processes.
Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
Collaborate with cross-functional teams to drive process enhancements, ensuring seamless alignment between service strategies and technology implementation.
Define and enforce governance, quality assurance, and performance standards for service delivery within the ServiceNow environment.
Mentor and guide junior engineers in best practices, coding standards, and effective utilization of ServiceNow capabilities.
Stay abreast of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowCSMTSMFSMTSOMConfigurationCustomizationProcess AnalysisIntegrationBestDevelopment StandardsDevelopment ToolsAutomationMonitoring ToolsSDLCAgileLeadershipMentorshipProblem-SolvingCommunicationCloud Certifications

Required

Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, or related discipline
8+ years’ experience on the ServiceNow Platform
3+ years’ hands-on experience with CSM/TSM, FSM, and/or TSOM
Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements
Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution
Strong understanding of integrating ServiceNow with other systems and tools
Intimate familiarity with ServiceNow best practices and development standards
Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development
A solid grasp of development, automation, and monitoring tools and practices
Thorough understanding of Software Development Life Cycle (SDLC) best practices
Comfort and experience working in an Agile environment

Preferred

Cloud Certifications

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
12 Paid Holidays

Company

Crown Castle

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Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.

H1B Sponsorship

Crown Castle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (24)
2021 (16)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$2.83B
2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO

Leadership Team

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Steven Moskowitz
Chief Executive Officer
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Daniel Schlanger
Senior Vice President and Chief Financial Officer
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Company data provided by crunchbase
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