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Company

Crown Castle · 8 months ago

Sr Software Engineer, ServiceNow

West Palm Beach, FL

Full-time

Onsite

Senior Level, Lead/Staff

$148K/yr - $180K/yr

8+ years exp

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Responsibilities

Lead the design, configuration, and customization of ServiceNow modules for CSM/TSM, FSM, and TSOM.

Implement and optimize complex workflows, automation, and integrations to streamline customer support, field service operations, and technical issue resolution processes.

Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.

Collaborate with cross-functional teams to drive process enhancements, ensuring seamless alignment between service strategies and technology implementation.

Define and enforce governance, quality assurance, and performance standards for service delivery within the ServiceNow environment.

Mentor and guide junior engineers in best practices, coding standards, and effective utilization of ServiceNow capabilities.

Stay abreast of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.

Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowCSMTSMFSMTSOMConfigurationCustomizationProcess AnalysisIntegrationBestDevelopment StandardsDevelopment ToolsAutomationMonitoring ToolsSDLCAgileLeadershipMentorshipProblem-SolvingCommunicationCloud Certifications

Required

Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, or related discipline

8+ years’ experience on the ServiceNow Platform

3+ years’ hands-on experience with CSM/TSM, FSM, and/or TSOM

Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements

Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution

Strong understanding of integrating ServiceNow with other systems and tools

Intimate familiarity with ServiceNow best practices and development standards

Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development

A solid grasp of development, automation, and monitoring tools and practices

Thorough understanding of Software Development Life Cycle (SDLC) best practices

Comfort and experience working in an Agile environment

Preferred

Cloud Certifications

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

12 Paid Holidays

Company

Crown Castle

Glassdoor

3.3

Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.

Founded in 1994

Houston, Texas, USA

1001-5000 employees

https://www.crowncastle.com/

H1B Sponsorship

Crown Castle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (13)

2022 (24)

2021 (16)

2020 (9)