Crown Castle · 9 months ago
Sr Software Engineer, ServiceNow
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Responsibilities
Lead the design, configuration, and customization of ServiceNow modules for CSM/TSM, FSM, and TSOM.
Implement and optimize complex workflows, automation, and integrations to streamline customer support, field service operations, and technical issue resolution processes.
Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
Collaborate with cross-functional teams to drive process enhancements, ensuring seamless alignment between service strategies and technology implementation.
Define and enforce governance, quality assurance, and performance standards for service delivery within the ServiceNow environment.
Mentor and guide junior engineers in best practices, coding standards, and effective utilization of ServiceNow capabilities.
Stay abreast of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.
Qualification
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Required
Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, or related discipline
8+ years’ experience on the ServiceNow Platform
3+ years’ hands-on experience with CSM/TSM, FSM, and/or TSOM
Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements
Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution
Strong understanding of integrating ServiceNow with other systems and tools
Intimate familiarity with ServiceNow best practices and development standards
Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development
A solid grasp of development, automation, and monitoring tools and practices
Thorough understanding of Software Development Life Cycle (SDLC) best practices
Comfort and experience working in an Agile environment
Preferred
Cloud Certifications
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
12 Paid Holidays
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
H1B Sponsorship
Crown Castle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (24)
2021 (16)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
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