Sr Software Engineer, ServiceNow @ Crown Castle |
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Crown Castle · 4 weeks ago

Sr Software Engineer, ServiceNow

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Crown Castle is the nations largest provider of shared communications infrastructure, enabling technologies that help people stay safe, connected, and ready for the future. As a Sr Software Engineer, ServiceNow at Crown Castle, you will play a pivotal role in designing, configuring, and customizing ServiceNow modules to align with the company's service strategies.
H1B Sponsorship
Actively Hiring
Comp. & Benefits

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Lead the design, configuration, and customization of ServiceNow modules for CSM/TSM, FSM, and TSOM.
Implement and optimize complex workflows, automation, and integrations to streamline customer support, field service operations, and technical issue resolution processes.
Analyze business requirements and translate them into effective technical solutions within the ServiceNow platform.
Collaborate with cross-functional teams to drive process enhancements, ensuring seamless alignment between service strategies and technology implementation.
Define and enforce governance, quality assurance, and performance standards for service delivery within the ServiceNow environment.
Mentor and guide junior engineers in best practices, coding standards, and effective utilization of ServiceNow capabilities.
Stay abreast of industry trends and advancements in ServiceNow technology to recommend innovative solutions and improvements.
Contribute to the continuous improvement of service management practices by analyzing data, identifying trends, and proposing strategic enhancements.


ServiceNow PlatformCSM/TSM/FSM/TSOMServiceNow customizationIntegration with other systemsServiceNow best practicesLeadershipSDLC best practicesAgile environmentMentoringProblem-solvingCommunicationAnalytical skills
Self-motivated individual who can handle ambiguous/undefined problems and think abstractly to deliver results
Demonstrate a strong sense of ownership, urgency, and drive as well as the ability to work well with diverse teams
Ability to effectively articulate and document technical challenges and solutions to business users and other technical teams
Seeks to develop compelling insights and logical arguments to persuade others
Demonstrate curiosity and flexibility to diverse styles and perspectives that could drive business outcomes
Mentor team members and conduct periodic learning sessions
8+ years’ experience on the ServiceNow Platform
3+ years’ hands-on experience with CSM/TSM, FSM, and/or TSOM
Proven ability to design, configure, and customize ServiceNow modules to meet specific business requirements
Track record of analyzing existing processes, identifying bottlenecks, and implementing improvements using ServiceNow capabilities to streamline service delivery and issue resolution
Strong understanding of integrating ServiceNow with other systems and tools
Intimate familiarity with ServiceNow best practices and development standards
Leadership or mentorship experience in guiding and advising junior engineers and fostering professional growth and development
A solid grasp of development, automation, and monitoring tools and practices
Thorough understanding of Software Development Life Cycle (SDLC) best practices
Comfort and experience working in an Agile environment


Bachelor’s degree or higher or equivalent in Computer Science, Engineering, Information Systems, or related discipline
Cloud Certifications preferred


Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
12 Paid Holidays


Crown Castle

Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.

H1B Sponsorship

Crown Castle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (13)
2022 (24)
2021 (16)
2020 (9)


Current Stage
Public Company
Total Funding
1998-08-18IPO· nyse:CCI
1997-02-14Series C· $74.13M
1996-07-15Series B· $10.37M

Leadership Team

Jay Brown
President, Chief Executive Officer
Daniel Schlanger
Senior Vice President and Chief Financial Officer
Company data provided by crunchbase


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