LanguageLine Solutions · 5 days ago

Manager, Business Development

United States

Full-time

Remote

Senior Level

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Language LearningNatural Language Processing

Insider Connection @LanguageLine Solutions

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Actively hunt and close new business that results in new, incremental revenue for LanguageLine Solutions.

Sell LanguageLine’s full suite of language solutions to both new and current clients.

Identify new client leads and business opportunities.

Achieve assigned revenue quota.

Develop and execute strategies to provide translation and localization solutions to current and prospective clients.

Represent LanguageLine Solutions and promote sales to current and prospective clients.

Build a strong personal relationship with current and prospective clients.

Structure agreements for translation and localization solutions, negotiate with client representatives, and advise management about strategies to secure new business.

Obtain management approval of all proposals and estimates before submitting them to the client.

Provide clients with relevant information about the company, solutions provided, pricing structure, production processes, project management, and customer service.

Maintain close contact with the client whenever an issue arises to ensure proper resolution.

Involve Project Managers and/or production resources to support the client when needed.

Participate in and deliver presentations to current and prospective clients.

Ensure adherence with procedures and processes.

Provide management with feedback and recommendations on necessary changes to streamline and improve the company's processes, procedures, and solutions.

Provide help and mentoring to Project Managers.

Gather all data needed for job estimates and provide information on projects to the estimate team; work with in-house teams to meet client needs in a complex, relationship-selling environment.

Maintain communication with active clients and prospects as necessary.

Work with assigned/prospective Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects.

Maintain and update key LanguageLine business systems, such as Workfront and SF.com with required project related information and all relevant client communications.

Represent LanguageLine Solutions at trade shows, expositions, and conferences when necessary.

Conduct visits to current and prospective clients.

Use linguistic knowledge to support projects where appropriate.

Perform other duties as needed or assigned to support co-workers, the Division President, other members of the Management Team, and LanguageLine Solutions’ Executive Team members.

Improve, on a continuous basis, professional skills and industry knowledge.

Support LLTS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Qualification

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Work ethicsDesire to negotiate contractsInvestigativeProject coordinationWindows applicationsWeb sales project managementTeam playerMatureProfessionalCreative thinkerOrganizationalProblem-solvingClient-servicingAble to handle stress