42 applicants
County of San Mateo · 3 days ago
Electronic Health Record Analyst II
San Mateo County, CA
Full-time
Onsite
Mid Level
3+ years exp
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Hiring Manager
Shannon Oh
Insider Connection @County of San Mateo
Responsibilities
Lead or participate in all phases of the Epic HIM implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support.
Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives.
Configure and customize Epic HIM application to meet specific business requirements while adhering to best practices and industry standards.
Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova.
Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance.
Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies.
Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times.
Troubleshoot and resolve complex technical issues related to Epic HIM application, working closely with technical teams as needed.
Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance.
Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security.
Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization.
Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner.
Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies.
Serve as a subject matter expert and primary point of contact for all Epic HIM-related inquiries and escalations.
Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements.
Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management.
Qualification
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Required
Current Epic certification in HIM ROI, Identity, Hospital Coding, and Deficiency Tracking
Minimum of 3 years of experience implementing, optimizing, and/or supporting Epic HIM applications in a healthcare environment
Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies
Proficiency in Epic system configuration, customization, and integration techniques
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication, interpersonal, and customer service skills
Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team
Preferred
Bachelor's degree in Information Systems or related field
Additional Epic certifications
Benefits
Medical benefits
Dental benefits
Defined contribution retirement plan
Company
County of San Mateo
County of San Mateo is a government agency that strives to protect and improve the health, safety and welfare of the community.
5,001-10,000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4MKey Investors
California State Coastal Conservancy
2023-06-28Grant· $0.4M
Leadership Team
Ulysses Vinson
Director and Co-founder, SMC Labs
Recent News
The Mercury News
2024-05-19
2024-05-19
Company data provided by crunchbase
