200+ applicants

Company

Original Job Post

NRG Energy · 3 weeks ago

Product Manager

Texas, United States

Full-time

Remote

Senior Level

5+ years exp

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Comp. & Benefits

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Responsibilities

Develop and execute a comprehensive product strategy for Nice CXOne in alignment with company goals, business unit needs, and market trends.

Engage with stakeholders to gather input and insights on enhancement requests, validate requirements, and advocate for prioritization based on strategic objectives.

Define and prioritize features and enhancements through a clear roadmap, considering customer feedback, industry best practices, and technological advancements.

Regularly refine the product roadmap based on the prioritization of enhancement requests, ensuring that it reflects evolving market demands, technological advancements, and customer feedback.

Collaborate closely with cross-functional teams to ensure alignment and successful execution of the product roadmap.

Conduct market research, competitive analysis, and stay abreast of industry trends to identify opportunities for product innovation and differentiation.

Engage with internal and external customers, gather feedback, and analyze user behavior to understand needs and pain points, driving improvements and new feature development.

Lead successful product launches by working closely with business users to develop execution strategies and ensure successful adoption.

Establish key performance indicators (KPIs) and regularly analyze product performance, making data-driven decisions to optimize user experience and product success.

Establish a feedback mechanism to gather post-launch insights, monitor user feedback, and track the performance of implemented enhancements.

Stay abreast of product upgrade launches, new feature releases, and updates within the Nice CXOne ecosystem.

Manage and prioritize the backlog of enhancement requests, feature improvements, and bug fixes for Nice CXOne.

Aid business users in quantifying the financial implications of proposed features, including cost estimates, revenue projections, and potential cost savings or efficiency gains.

Oversee relationships with vendors or third-party service providers associated with the Nice CXOne software.

Conduct monthly audits of contracts, invoices, and vendor agreements to ensure accuracy, completeness, and compliance.

Work closely with finance, business units, and procurement teams to validate invoices related to Nice CXOne software services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementProject ManagementContact centerNice CXOneData interpretationInfluencing stakeholdersProduct visionBusiness needsImplementing new featuresAnalytical skillsCommunicationLeadershipPresentationStrategic thinkingAdaptabilityChange managementAgileWaterfallProduct DemosAPIUncertainty ManagementProblem-SolvingTeamwork

Required

Proven experience (5 years) in Product Management, Product Owner, or Project Management, preferably in the software industry, with a focus on customer experience solutions.

Bachelor’s degree in Business, Computer Science, Engineering, or related field (Master's degree preferred).

Deep understanding of contact center technologies and familiarity with related software and tools. Preferred experience particularly with Nice CXOne.

Strong analytical skills with the ability to interpret data/trends and translate them into actionable insights.

Exceptional communication and leadership abilities, with a track record of effectively collaborating across teams and influencing stakeholders at various levels; ability to command a presence.

Excellent presentation skills to effectively communicate product vision, strategies, and updates to diverse audiences, including executive stakeholders, clients, and internal teams.

Strategic thinker with a customer-centric approach, capable of balancing business needs, technical requirements, and user experience.

Ability to thrive in a fast-paced, dynamic environment, demonstrating flexibility and adaptability to changing priorities and market demands.

Proven ability to navigate and lead through change, implementing new features, updates, or processes within an organization.

Preferred

Service Industry experience is preferred (retail electricity, mortgage, insurance, credit card, internet, telephone, and delivery services).

Experience with procurement and expense management preferred.

Knowledge in both Agile and waterfall project management methods preferred.

Experience providing product demos and engaging customers and stakeholders to elicit feedback on product usability.

Familiarity with API concepts and the ability to work closely with development teams to understand API functionalities, enabling seamless integration with other software systems.

Strong critical thinking and problem-solving abilities to address complex challenges, identify solutions, and make decisions that benefit both the product and the customer.

High degree of organization, individual initiative, and personal accountability.

Teamwork and cross-functional leadership skills.

Problem definition and solving skills.

Willingness and ability to work in an environment of uncertainty.

A passion for new technology and customer experience.