200+ applicants

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Company

Original Job Post

Zendesk · 1 month ago

Director, Product Management

United States

Full-time

Remote

Director

$182K/yr - $274K/yr

8+ years exp

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Customer ServiceData Management

H1B Sponsorship

Actively Hiring

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Responsibilities

Oversee the development and execution of product strategies that enhance customer engagement and retention, guiding product managers to create exceptional user experiences and using data to drive strategic decisions and continuous product improvement.

Ensure that product strategy is communicated effectively throughout the organization, providing regular updates and progress reports to executive leadership and the board.

Foster user adoption and loyalty by streamlining onboarding and improving product usability, while advocating for customer needs and integrating their feedback into the product development cycle.

Cultivate cross-functional relationships to align all departments, from engineering to marketing, with a unified product vision, ensuring strategies meet market demands and provide a seamless customer journey.

Build and lead a strong team focused on customer-centric innovation, encouraging a culture of teamwork and contribution to the organization's success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementBusiness StrategyOperationsGrowth MarketingSaaS ProductsAnalytical SkillsData-Driven ApproachDriving RetentionStrategic Change ManagementOperational Change ManagementStakeholder ManagementProblem-SolvingLeadershipCommunication

Required

A minimum of 8 years in product management, or equivalent experience with SaaS products

4+ years of leadership experience with a proven ability to develop exceptional product teams

A data-driven approach to product management, backed by personal skill and interest in data analytics

Proven expertise in driving retention and expansion through PLG and self-service tactics

Exceptional leadership and communication skills

Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

Benefits

Flexible working options

Hybrid work model

Inclusive workplace culture

Equal opportunity employer

Company

Zendesk

Glassdoor

3.7

Zendesk develops a customizable customer service platform for organizations.

Founded in 2007

San Francisco, California, USA

5,001-10,000 employees

http://zendesk.com

H1B Sponsorship

Zendesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (30)

2022 (68)

2021 (113)

2020 (53)