Zendesk · 3 weeks ago
Director, Product Management
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Customer ServiceData Management
Insider Connection @Zendesk
Responsibilities
Oversee the development and execution of product strategies that enhance customer engagement and retention, guiding product managers to create exceptional user experiences and using data to drive strategic decisions and continuous product improvement.
Ensure that product strategy is communicated effectively throughout the organization, providing regular updates and progress reports to executive leadership and the board.
Foster user adoption and loyalty by streamlining onboarding and improving product usability, while advocating for customer needs and integrating their feedback into the product development cycle.
Cultivate cross-functional relationships to align all departments, from engineering to marketing, with a unified product vision, ensuring strategies meet market demands and provide a seamless customer journey.
Build and lead a strong team focused on customer-centric innovation, encouraging a culture of teamwork and contribution to the organization's success.
Qualification
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Required
A minimum of 8 years in product management, or equivalent experience with SaaS products
4+ years of leadership experience with a proven ability to develop exceptional product teams
A data-driven approach to product management, backed by personal skill and interest in data analytics
Proven expertise in driving retention and expansion through PLG and self-service tactics
Exceptional leadership and communication skills
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Benefits
Flexible working options
Hybrid work model
Inclusive workplace culture
Equal opportunity employer
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (30)
2022 (68)
2021 (113)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-06-24Acquired· by Hellman & Friedman ($10.2B)
2019-09-18Grant· Undisclosed
2014-07-23Secondary Market· Undisclosed
Recent News
2024-05-15
Dynamic Business
2024-04-19
2024-04-18
Company data provided by crunchbase