200+ applicants

Company

Original Job Post

InterVision Systems · 2 days ago

Sr. Cloud Architect - Amazon Connect

United States

Full-time

Remote

Senior Level

2+ years exp

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Responsibilities

Migrate, Modernize and deploy customer call centers to the Amazon Connect platform

Architect and design third party integrations with Amazon Connect

Develop feature functionality for Amazon Connect

Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.

Explore and evaluate leading edge technologies for integration into customer environments

Solution, migrate and optimize customer workloads from on-premise environments into AWS

Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS

Design and deploy enterprise class security, network, and systems management solutions within AWS

Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AWS ConnectAmazon Connect PlatformAWS ServicesComprehendDynamoDBKinesis Data StreamKinesis VideoLambdaLexS3TranscribePollySales ForceCloud ProjectsApplication ArchitecturesSoftware Development ToolsVirtual Network DesignAWS Well Architected FrameworkAWS Associate CertificationsAWS Environments ManagementEnvironment Architecture DesignAutomationNetwork EngineeringSecurityStorageSystems AdministrationMonitoringIncident ResponseConfiguration ManagementInfrastructure as Code

Required

Well-rounded professional background in IT Operations

2+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform

Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Sales Force

Intimately involved in numerous end to end cloud projects

Working knowledge of application architectures, software development tools, and methodologies

Staying current with emerging technology trends

History of successful technical consulting, and architecture engagements with numerous customers simultaneously

Experience with virtual network design, delivery and troubleshooting in AWS

Experience with assessing, applying, and complying with AWS Well Architected Framework

Hold active AWS Associate certifications

Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.

Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar

Experience using discovery and migration tools such as Migration Evaluator and CloudEndure

Strives to meet all team deadlines and fulfill responsibilities; listens to others and values opinions, promotes a team atmosphere

Preferred

Experience with the AWS Migration Acceleration Program (MAP)

AWS Professional and/or Specialty certifications

Salesforce Service Cloud Knowledge

Salesforce knowledge

AWS CDK

Experience with Workforce Management solutions (Calabrio, etc..)

Experience working with outbound dialers, campaign management

Experience with automated testing and quality monitoring tools that interface with Amazon Connect

Seasoned Deadline Driver: Proven track record of consistently meeting tight deadlines, navigating ambiguous situations, and delivering results amidst uncertainty

Adaptable Problem Solver: Thrives in environments with high ambiguity, demonstrating the ability to pivot swiftly, troubleshoot effectively, and make informed decisions under pressure

Team Collaboration Guru: Experience in working collaboratively within diverse teams, showcasing exceptional communication skills, fostering cooperation, and contributing positively to team dynamics

Time Management Maestro: Proficient in managing multiple tasks, prioritizing effectively, and maintaining a high-quality output while adhering to stringent timelines

Resilient Performer: Exhibits resilience and composure in high-stress scenarios, remaining focused and driven to achieve team goals despite challenges

Flexible Mindset Champion: Comfortable adapting to evolving priorities, open to feedback, and capable of adjusting strategies to align with team objectives and company vision

Conflict Resolution and Mediation Skills: Demonstrated ability to navigate conflicts, mediate disagreements, and facilitate consensus within a team, ensuring smooth progress towards collective goals

Leadership within Collaboration: Shows leadership potential within a collaborative setting, motivating and inspiring team members to maintain productivity and cohesion

Continuous Improvement Advocate: Embraces a growth mindset, actively seeking opportunities for personal and team development, and contributing innovative ideas towards process enhancement