OneSource Virtual · 4 days ago

Tax Regional Support Sr. Specialist

United States

Full-time

Remote

Senior Level

3+ years exp

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Responsibilities

Partner with internal stakeholders to research and address complex payroll tax requests and issues.

Responsible for the resolution of Tier-2 agency notices, including but not limited to out-of-state wages, third-party sick pay, etc.

Partner with payroll tax customers to address and resolve agency notices related to acquisitions, divestitures, and mergers.

Oversee the creation of mass event payments, in coordination with the Tax agency relations team and other cross-functional tax teams.

Ensures the continuous resolution of aged and/or escalated customer requests and notices.

Completes annual agency notice reconciliation for payroll tax customers.

Engage with federal, state, and local tax agencies to resolve payroll tax notices.

Serve as a subject matter expert (SME) to support TRS team members and customers to resolve payroll tax notices.

Maintain average ticket aging to 35 days or less and respond to cases within stated department expectations

Proactively engage with customers to set and manage expectations, provide detailed explanations, and resolve agency notice cases and related questions

Collaborate with internal treasury team to research missing/outstanding check payments

Create prior quarter adjustment packets for balance due

Process checks/payments and mail to various agencies

Evaluate, validate, and analyze payroll tax documents and reports

Ensure mailing confirmations are updated in the system

Support with customer escalations and email inquiries by creating cases for discrepancies, researching requests, etc.

Completes specialist projects and additional responsibilities, as assigned.

Research tax notices and determine root cause by reviewing internal tax reports, agency websites, and/or placing agency phone calls

Complete other duties and special projects as requested

Qualification

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Payroll tax experienceCPP/FPC certificationMulti-state jurisdiction knowledgeMicrosoft Office