JLL · 2 days ago
Senior Program Manager
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CommercialReal Estate
Actively Hiring
Insider Connection @JLL
Responsibilities
Support a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
Develop strong client relationships and synthesize client needs to support a tailored suite of integrated portfolio services.
Act as a trusted advisor to clients and internal stakeholders.
Collaborate with clients on large scale and/or highly complex project portfolios to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance complex project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Qualification
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Required
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones
A strong multi-tasker with the ability to oversee and engage with multiple projects, programs, and/or initiatives at the same time
Strong interpersonal skills and problem-solving ability
Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment
Hands-on approach, show attention to detail and ownership
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships
Experience communicating with executive-level stakeholders with varying levels of industry experience and vendor expectations
Ability to solve advanced problems and deal with a variety of options in complex situations
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data
Ability to connect strategy to detail and follow-through
10+ years of real estate, project management, or program management experience
Bachelor’s degree in architecture, construction management, business management, finance, or industry-based engineering specialization (i.e.: industrial engineering). Advanced degrees are a plus
Experience with multiple complex and/or large-scale projects throughout the real estate lifecycle
Experience working in multiple markets including strong relationships with local vendors and stakeholders (utilities, community outreach, etc.), as well as entitlements, permitting, and construction timelines and costs
Used to working on highly regulated projects and/or in highly regulated project delivery environments
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations
Strong oral, written, and presentation communication skills
Strong planning, scheduling, multi-tasking, and organization skills
Expert at building relationships and earning trust
Advanced proficiency in project scheduling and budget management
Advanced computer skills (Word, Excel, PowerPoint)
Preferred
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones
Smartsheet experience preferred
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus)
Benefits
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Flexible and Remote Work Arrangements may be available
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Funding
Current Stage
Public CompanyTotal Funding
$1.03B2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
2018-08-09Post Ipo Debt· $331M
Leadership Team
Recent News
2024-05-12
2024-03-19
Indo-Asian News Service
2023-11-10
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