26 applicants

Company

Original Job Post

Ciena · 4 days ago

Resident Engineer

Washington, United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide on-site and telephone technical support on all Ciena optical transport and network management products.

Ability to work in a 24 x 7 environment where shift work and on-call duty on evenings and weekends is required.

Analyze and provide network solution recommendations to customers and internal organizations.

Evaluate product performance and serviceability to contribute to the design of new or modified products.

Create, review, validate, and publish required customer-facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.

Some travel may be required.

Qualification

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Technical supportSONET/SDHOTNEthernetTCP/IPPhotonicsDWDMROADMSwitching/TransportOME RLSWaveserver ProductsNetwork design toolsOnePlannerOptical ModelerCiena Network DesignerNetwork management applicationsUNIXLINUXVXworksOracleMySQLOpticalEthernet test equipmentFiber optic telecommunications transportSystem level troubleshootingInteroperabilityData communications protocolsCollaborativeTeamwork

Required

Bachelor’s degree in Electrical Engineering, Computer Science or related field/discipline

2-5 years' experience in technical support - preferably an equipment vendor in the Telco equipment industry

Excellent understanding of SONET/SDH, OTN, Ethernet, TCP/IP, Photonics, DWDM, ROADM and various Switching/Transport technologies and products are required

Experience on one or more of the following optical transport platforms is a plus: OME 6500, RLS and Waveserver Products

Experience in the use of network design tools such as OnePlanner, Optical Modeler and Ciena Network Designer

Good understanding of the network management applications offered by Ciena and the underlying components that make up a fully integrated network management platform solution used to monitor and maintain customer networks

Knowledge and experience with computers/servers, operating systems and databases to include UNIX, LINUX, VXworks, Oracle, and MySQL

Familiar with the use of various optical and Ethernet technologies test equipment

Ability to diagnose, troubleshoot and debug complex system level issues on fiber optic telecommunications transport and switching equipment

Assist with multi-product interoperability issues between Ciena products or with external vendor equipment

Requires fast and accurate judgment and analysis of complex situations and strong decision making skills

Must be able to work well in a collaborative environment that promotes sharing of knowledge and experiences

Team Player with the ability to adapt to a continually changing market and customer demands

Able to prioritize and promptly respond to customer issues/requests

Excellent oral and written communication skills

Firm understanding of the fiber optic transport and/or switching protocols

Knowledge and experience with personal computers, Microsoft office suite of software

Mid-level expertise in data communications protocols including Ethernet and IP networks is required

Preferred

Experience with UNIX and SUN/Oracle systems

Experience with Element Management or Network Management systems would be an asset

Benefits

Competitive salaries and incentive programs

RSU’s (job level specific)

Employee share option purchase program

Paid family leave programs

Tuition reimbursement

In-house learning and mentorship opportunities

Recognition program

Company

Ciena

Glassdoor

4.3

Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.

Founded in 1992

Linthicum Heights, Maryland, USA

5,001-10,000 employees

http://www.ciena.com

H1B Sponsorship

Ciena has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (37)