200+ applicants

Company

Original Job Post

Contentsquare · 4 days ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Senior Level

$110K/yr - $130K/yr

5+ years exp

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H1B Sponsorship

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Responsibilities

Relationship Management: Develop and maintain trusted advisor relationships with key customer stakeholders & executive sponsors

Executive Alignment: Prepare and lead strategic meetings to drive actionable outcomes and partnership success

Drive Value: Align partnership activities with business objectives and demonstrate the value of solutions to customers

Customer Advocacy: Act as the main point of contact and advocate for customers internally

Program Management: Collaborate cross functionally within Contentsquare to aid in the customer lifecycle

Success Planning: Hold regular calls with customers to strategize product usage and inform them of updates

Subject Matter Expertise: Contribute to the customer’s digital CX strategy and optimization roadmap

Upsell Identification: Collaborate with Sales teams to drive growth opportunities

Renewal Management: Drive renewals to successful completion in collaboration with Sales

Thought Leadership: Maintain ongoing relationships with Executive Sponsors through sharing best practices and industry trends

Commercial Discussions: Own the renewal process for 'low growth' accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagerRenewalsUpsellsSaaSSubscription-based businessRelationship ManagementAnalyticsWeb architectureMobile app architectureOrganizedTeam playerCollaborationDecision makingAdaptabilityTime managementInfluencePersuasion

Required

5-8 years experience as a customer success manager or similar customer-facing role (consulting, etc), with a strong track record of driving renewals and upsells in a SaaS or subscription-based business.

Highly organized, with the ability to manage a large and varied book of business (including differences in size, industry and use case)

Exceptional relationship management, with an emphasis on the ability to build, maintain, and grow relationships at executive level

Strong team player with the natural ability to collaborate effectively across departments and functions to achieve common goals, while acting as key decision maker

Analytics mindset: comfortable analyzing digital customer experience metrics and leveraging insights to generate actionable recommendations for web and app optimizations

Proficient understanding of web and mobile app architecture, design, and development

Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities

Exceptional communication and negotiation skills, with the ability to influence and persuade at all levels of an organization

Benefits

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

Work flexibility: hybrid and remote work policies.

Generous paid time-off policy (every location is different).

Immediate eligibility for birthing and non-birthing parental leave.

Wellbeing allowance.

Home Office Allowance.

A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

Every full-time employee receives stock options, allowing them to share in the company’s success.

Many benefits offered in various countries -- ask your recruiter for more information.

Company

Contentsquare

Glassdoor

3.8

The leader in digital experience analytics, Contentsquare's AI platform provides rich insight into customer behaviors, feelings and intent.

Founded in 2012

Paris, Ile-de-France, FRA

1,001-5,000 employees

http://www.contentsquare.com

H1B Sponsorship

Contentsquare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2021 (3)

2020 (3)