200+ applicants
HealthStream · 1 week ago
Success Manager, Account Success
Nashville, TN
Full-time
Remote
Entry, Mid Level
3+ years exp
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Insider Connection @HealthStream
Responsibilities
Develop and maintain consultative relationships with customers to review satisfaction and product utilization.
Present Quarterly Business Reviews to align on future objectives and strategies.
Implement remediation plans for at-risk renewals and monitor progress.
Solicit regular customer feedback and communicate responses to internal stakeholders.
Collaborate with cross-functional teams to ensure seamless interactions with customers.
Utilize the community platform to support customer self-service and engagement.
Identify and nurture referenceable accounts.
Qualification
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Required
Minimum of a bachelor’s degree in healthcare, business, or technical field
3-5 years in a customer service/customer success or related role
Experience in healthcare organization preferred
Proficiency in use of Microsoft Office Products
Excellent verbal and written communication skills
Excellent presentation skills
Understanding of data and its application to defining customer success
Technical acumen to support development of an in-depth understanding of assigned products/solutions
Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption
Mentor and support less experienced team members as they encounter new/challenging situations
Effectively present information to management, customer groups, and HealthStream internal stakeholders
Collaborate as part of a team to optimize solutions and a seamless delivery approach
Interact and build relationships at various levels of customer organizations to identify their needs and work with them to find solutions that fit within their organizational strategy, culture, and constraints
Utilize data to demonstrate customer performance to desired outcomes
Coordinate activities across 10-15 assigned customer accounts
Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment
Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions
Preferred
Experience with HealthStream Learning Center (HLC) from an administrator level is a plus
Experience in a SaaS business desirable
Experience with Salesforce and customer success platforms (Totango) is desirable
Benefits
Medical, Dental and Vision insurance
Parental Leave
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement
Company
HealthStream
HealthStream provides internet-based learning and research solutions to meet the training, information, and education.
501-1,000 employees
H1B Sponsorship
HealthStream has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (13)
2022 (33)
2021 (40)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$13.7MKey Investors
Morgan Stanley Dean Witter
2014-03-19Post Ipo Equity· $2.4M
2000-04-20IPO· nasdaq:HSTM
1999-05-02Series Unknown· $11.3M
Leadership Team
Jeffrey Cunningham
CTO
J. Edward Pearson
President & COO
Recent News
2024-04-25
Simply Wall St
2024-04-25
2024-04-22
Company data provided by crunchbase
