200+ applicants

Company

Original Job Post

WEX · 4 days ago

Salesforce Administrator

Portland, ME

Full-time

Remote

Entry, Mid Level

$83K/yr - $110K/yr

2+ years exp

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Responsibilities

Perform Salesforce configuration and maintenance for capabilities on Sales Cloud, Service Cloud, Marketing Cloud, Communities, and multiple third-party apps.

Design, configure, and administer WEX’s global Salesforce org, leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules, and VisualForce pages.

Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.

Stay current with the development and release of Salesforce’s capability roadmap and how best to use new features to solve WEX business challenges.

Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality.

Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support.

Handle ticket requests through a queue and be able to prioritize what you're working on to minimize escalations.

Create and administer training to existing or new users/groups and provide one-to-one training to end users on an ongoing basis.

Implement and integrate third-party products/applications on the Salesforce platform.

Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.

Create new reporting capabilities and respond to ad hoc reporting requests as needed.

Serve as a technical interface between IT, business users, and outside partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce.comSalesforce capabilitiesAnalytical skillsInformation systemsSalesforce LightningSalesforce ArchitectureInterpersonal skillsCommunication skillsA fast-paced environmentTime managementPrioritizationStakeholder management

Required

2+ years experience with an enterprise-scale Salesforce.com instance

Bachelor's degree in Computer Science, a related field, or equivalent experience

Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions

Analytical and problem-solving skills with strong interpersonal, written, and verbal communication and a desire to work in highly complex information technology systems

Ability to work in a fast-paced, rapidly changing environment, managing multiple priorities

Salesforce.com Administrator or Advanced Administrator Certification (preferred, not required)

Experience with Salesforce Lightning Experience/Architecture desired

Ability to interact with executive-level stakeholders, manage expectations, provide regular updates, and conduct steering committee meetings