30 applicants

Overview

Company

Original Job Post

ArcBest · 1 week ago

Account Manager

Richmond, VA

Full-time

Remote

Entry, Mid Level

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AutomotiveInformation Technology

Insider Connection @ArcBest

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop sales strategies and a comprehensive understanding of customers’ business models.

Identify customer challenges; develop and implement solutions to create opportunities.

Make sales calls and presentations to customers of all sizes.

Manage business relationships and entertain customers.

Monitor the Company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

Conduct calls and face-to-face meetings with customers.

Aggressively pursue customers using networking, social media, customer referrals, etc.

Obtain and develop new accounts utilizing Company techniques and methods.

Maintain and grow expertise of ArcBest service offerings.

Collaborate with customers, front-line management, and various ArcBest departments.

Negotiate service requirements and prices; establish service packages.

Create service solutions for customers’ unique business problems, and initiate pricing.

Assist in collection process and cargo claim prevention, as needed.

Maintain accurate territory account information in ArcBest database.

Complete monthly sales audit reports and expense reports, as company guidelines require.

Complete itinerary and call report as required by Company guidelines and IRS regulations.

Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.

Exhibit excellent customer service.

Maintain a positive, customer-focused attitude in a highly intense environment.

Interact with all employees and customers in a professional and courteous manner.

Work in a team setting to accomplish goals.

Other duties and projects, as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Transportation industrySalesMicrosoft Office proficiencyCompetitorsDecision makersArcBest company policiesComputer systemsServices capabilities

Required

Bachelor's Degree, preferred or relevant experience will be considered.

Transportation industry and related sales experience, preferred.

Proficient in Microsoft Office Suite.

Current and legal driver’s license to operate motor vehicle.

Preferred

Knowledge of business solutions, competitors, and decision makers, preferred.

Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred.

Company

ArcBest

Glassdoor

3.9

ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of solutions to meet our customers’ supply chain needs.

Founded in 1923