80 applicants

Company

Original Job Post

ICON plc · 4 days ago

Enterprise Account Manager

Blue Bell, PA

Full-time

Remote

Mid, Senior Level

5+ years exp

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Pharmaceutical Manufacturing

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Responsibilities

Develop content and storyline for customer business reviews and lead the meetings to report on partnership progress.

Keep track of customer needs, goals, and questions to effectively deliver answers and support throughout the partnership.

Develop deep relationships with day-to-day stakeholders to gain trust as an advisor for products and services within their organization.

Develop content for and conduct kick-off calls with new customers as they onboard to the relationship.

Create and templatize customer-facing materials as needed to support the post-sale process.

Work with Customer Delivery Lead to ensure smooth onboarding and product implementation in the first 90 days of the relationship.

Define, track, and report on partnership metrics related to product engagement and partnership ROI.

Work with the Business Development team to define partnership needs for renewal and close the renewed partnership sale at the end of the subscription period.

Escalate upsells to Business Development as needed to expand the relationship.

Share back product feedback with the product team to inform new capabilities to build on the roadmap and report out on capability improvements to customer stakeholders.

Qualification

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B2B Relationships ManagementSAAS ProductsProblem-SolvingCommunicationRelationship Building

Required

Bachelor’s degree required.

5+ years in a customer-facing role managing B2B relationships with SAAS products, preferably with life sciences customers.

Experience with executive-level presence with customers. You are comfortable and excited to be customer-facing and are a trusted advisor and thought partner to senior stakeholders to drive return on investment via our solutions.

Ability to deeply listen, understand, engage, and build relationships with customers to define customer needs and solutions autonomously.

Benefits

Competitive salary packages

Annual bonuses based on performance goals

Health-related benefits for employees and their families

Competitive retirement plans

Life assurance

Company

ICON plc

Glassdoor

3.7

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life.

Founded in 1990

Dublin

10,001+ employees