200+ applicants

Company

Original Job Post

Trimble Inc. · 2 days ago

Dedicated Customer Success Manager / Transportation Engineer

United States

Full-time

Remote

Mid Level

2+ years exp

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Insider Connection @Trimble Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop proficiency in AgileAssets application across products and services offering, focusing on specific domains used by assigned clients.

Maintain high customer satisfaction and loyalty by anticipating and preventing issues, and orchestrating resolutions when necessary.

Deliver Quarterly Business Reviews outlining client initiatives to increase happiness, adoption, and best-in-class software use.

Increase customer product adoption through regular upgrades and related tasks.

Take accountability for stewardship, relationship management, revenue retention, renewals, and account expansion.

Participate in marketing events, conferences, roadshows, and promote networking within the client community.

Travel up to 20% if needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Civil engineeringComputer scienceTransportation systemsMaintenancePavementBridgesFleetSafetyFacility managementSaaS experienceEnterprise softwareDatabase programmingCustomer-facing experienceProblem-solvingCommunicationConsulting skillsPositive attitudeIndependent workMotivatedEstablishing credibilityMotivating othersInstilling accountabilityTransportation EngineeringMaintenancePavementBridgesFleetSafety ManagementFacility ManagementDatabase Programming

Required

Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred

2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred

Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management

Strong technical acumen, with database programming skills strongly preferred

Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)

Proven customer service capabilities, including expectation setting and management

Positive attitude and aptitude to work independently in a fast-paced environment

Self-starter, energetic and motivated contributor

Capable of establishing credibility, motivating others, instilling accountability, and achieving results

Preferred

MS in Transportation Engineering

Knowledge and/or experience on transportation systems in one or more of the following areas: Maintenance, pavement, bridges, fleet, safety and/or facility management

Strong technical acumen, with database programming skills

Travel up to 20% if needed

Company

Trimble Inc.

Glassdoor

4.1

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.

Founded in 1978

Sunnyvale, California, USA

10,001+ employees

http://www.trimble.com

H1B Sponsorship

Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (32)

2022 (58)

2021 (48)

2020 (40)