200+ applicants

Company

Original Job Post

Amazon · 6 days ago

Customer Success Manager

Seattle, WA

Full-time

Onsite

Mid Level

$52K/yr - $112K/yr

2+ years exp

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Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.

Execute tactical support requests for Vendor, such as issue troubleshooting and data reporting. Following up and escalating as appropriate to get these resolved in a timely manner.

Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures.

Build strong relationship with the Vendor; be a trusted advisor and the central contact for their issues, questions, requests, escalations, and concerns.

Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.

Teach Vendors how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business Relationship ManagementCustomer SuccessAccount ManagementManagement ConsultingProductivity ToolsMicrosoft Office SuitesMicrosoft OneNoteExcelData AnalysisForecastingExcel FormulasPivot TablesInterpreting ResultsData ManipulationProject ManagementProblem-SolvingCommunicationOrganizational SkillsE-commerceRetailFashion IndustryRelationship ManagementNegotiation

Required

Bachelors Degree

2+ years professional experience with a focus in business relationship management or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing business relationships.

Experience using productivity tools including Microsoft Office Suites, Microsoft OneNote, and ability to quickly learn new tools and processes.

Expertise in Excel, including use of complex formulas and pivot tables to manipulate large datasets and interpret results.

Demonstrated ability perform data analysis, reporting, and forecasting to guide business decisions in an ambiguous environment.

Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.

Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.

Strong attention to detail and excellent problem-solving skills.

Preferred

E-commerce or retail industry experience

Professional experience in Fashion or related industry

2+ years professional experience with a focus in relationship management and negotiation skills

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

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2022 (23375)

2021 (15334)

2020 (14558)