200+ applicants

Company

Original Job Post

Customer.io · 1 day ago

Engineering Manager - Parcel

United States

Full-time

Remote

Mid Level

$187K/yr - $205K/yr

2+ years exp

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Comp. & Benefits

Insider Connection @Customer.io

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead effective squad rituals and ensure production readiness through peer-review, quality review, documentation, deployment, logging, and monitoring practices

Ensure squad solutions are scalable, architecturally sound, flexible, and secure

Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment

Provide coaching and development opportunities for direct reports across backend, front-end, full stack, and QA

Hire, onboard, transfer, and manage performance to align with business objectives within the squad

Understand the company's vision, business model, target markets, acquisition channels, competitors, and products to drive meaningful investigation within the squad

Build and maintain a partnership with Product Management and Design peers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Engineering ManagementSaaS ProductSaaS Software ArchitectureProgramming LanguagesCloud InfrastructureProblem-SolvingHard WorkingCommunication

Required

Works in North/South American time zones

Has at least two years of experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company

Understands SaaS software architecture, programming languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company

Makes time to understand technical architecture, learn new technologies, review proposals, and provide feedback to level up the engineers around them

Builds and nurtures high performing teams

Is fueled to reach higher when our customers are having a bad day

Communicates concisely, accurately, and directly, both verbally and in writing

Benefits

Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge

16 weeks paid parental leave (including adoption and foster care)

100% paid insurance premiums for you and your dependents

401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions

$1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)

$250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs

$300/month co-working space rental reimbursement

$2,000/yearly professional education budget for conferences, courses, workshops, books, etc.

$1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!

One month sabbatical after five years at Customer.io

Opportunities to meet in person with your peers throughout the year

Company

Customer.io

Customer.io enables users to send newsletters to selected segments of customers using their website data.

Founded in 2012

Portland, Oregon, USA

201-500 employees

https://customer.io

H1B Sponsorship

Customer.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)