Bitwarden · 4 days ago

Customer Success/Engagement Manager

Santa Barbara, CA

Full-time

Remote

Mid, Senior Level

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Cyber SecurityEnterprise Software

Growth Opportunities

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Responsibilities

Function as a Subject-Matter Expert (SME) for Bitwarden products and services

Drive adoption, retention and growth guided by the desire to build and maintain strong, long-lasting relationships with top enterprise customers

Establish customer loyalty from the prospect stages, to active users, to new product deployments

Develop a deep understanding of customer needs and requirements through conversations and data to provide insights to improve the customer experience

Collaborate on new strategies to identify and mitigate potential customer churn and proactively improve customer benefits from Bitwarden

Stay up-to-date with industry trends to continuously and directly contribute to strengthening Bitwarden products and services

Identify and resolve customer issues or challenges

Track and report account activity, customer health and journey status

Foster a customer-focused, product-led growth culture within the organization

Collaborate with cross-functional teams, such as sales, marketing, and product development

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Analytical skillsKnowledge in BitwardenWindowsMacOSLinuxIOSAndroidGoogle WorkspaceJiraAsanaGitHubHubSpotFreshdeskGoogle MeetMicrosoft TeamsEmpathyAdvocacyInterpersonalCollaborativeAdaptableOpennessAuthenticityCommunication

Required

A passion for helping Bitwarden users

A strong sense of empathy and the ability to advocate for others

Interpersonal skills: Ability to form good relationships with internal and external leadership

Analytical skills: Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

Collaborative and adaptable mindset

Openness and authenticity combined with excellent communication skills

Working knowledge and interest in Bitwarden, Windows, macOS, and Linux, iOS, Android, Google Workspace, Jira, Asana, GitHub, HubSpot, Freshdesk, Google Meet, Microsoft Teams, etc.