Paradigm Senior Services · 4 days ago
Account Manager
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BillingFinancial Services
Insider Connection @Paradigm Senior Services
Responsibilities
Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines
Provide email support tickets using the ticketing system to resolve customer issues
Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues
Identify, analyze, and research trends in submitted claims to create resolutions
Facilitate regular meetings with customers to discuss any concerns or educational challenges
Assist customers with setting up and navigating programs or software associated with a product or service on an as needed basis
Qualification
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Required
Minimum 2 years of experience in medical billing preferred
Experience working with ticketing software preferred
Ability to communicate clearly and effectively in a business environment
Excellent follow-up, time management, and communication skills required
Strong problem-solving and decision-making skills
Excellent verbal and written skills
Proficiency in MS Office Suite (Outlook, Word, Excel) required
Bachelor’s degree preferred
Preferred
Project management experience
Benefits
Medical, dental, and vision benefits
Paid time off
401k retirement plan
Remote work opportunities
Support for professional growth and development