200+ applicants

Company

Original Job Post

Customer.io · 3 days ago

Engineering Manager - Workflows

United States

Full-time

Remote

Director

$187K/yr - $205K/yr

3+ years exp

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Comp. & Benefits

Insider Connection @Customer.io

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead a dedicated team of skilled engineers, nurturing a culture focused on high performance, code sustainability, and product quality.

Drive cross-functional initiatives and communicate effectively across different areas of the organization to align on product strategy and engineering goals.

Participate in technical design and architectural discussions to ensure solutions are scalable, reliable, and secure.

Collaborate with product owners, architects, and designers to evaluate the feasibility of new features and influence product architecture for improved agility and performance.

Foster a culture of innovation, excellence, and continuous improvement, coaching team members to develop their skills and careers.

Oversee the technical vision for the team and ensure alignment with the company’s strategic goals.

Manage project scopes, timelines, and deliverables, ensuring high-quality outcomes and timely execution.

Advocate for best practices in software development, including clean code, architecture principles, and automated testing.

Engage in hands-on technical leadership, contributing to coding, code reviews, and critical troubleshooting when necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Full-Stack DevelopmentSoftware ArchitectureTechnical CommunicationProduct ManagementRemote Team CollaborationProblem-SolvingCommunicationTeam Building

Required

Has at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid-stage SaaS company.

Has hands-on senior level, engineering experience building code for applications at scale.

Brings a technical depth of expertise in software architecture, languages, technologies, and infrastructure that allows them to communicate technical decisions to others.

Builds and nurtures high performing teams.

Has a product mindset and the ability to pair it to business objectives.

Demonstrates experience partnering with product management, design, and business stakeholders.

Has experience working with remote teams and teams across time zones.

Works in EMEA or North/South American time zones.

Benefits

Unlimited PTO

16 weeks paid parental leave

100% paid insurance premiums for you and your dependents

401k retirement matching

$1,500 annual healthy lifestyle budget

$250/monthly Remote Work Stipend

$300/month co-working space rental reimbursement

$2,000/yearly professional education budget

$1,500 home office budget

One month sabbatical after five years at Customer.io

Opportunities to meet in person with your peers throughout the year

Company

Customer.io

Customer.io enables users to send newsletters to selected segments of customers using their website data.

Founded in 2012

Portland, Oregon, USA

201-500 employees

https://customer.io

H1B Sponsorship

Customer.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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