125 applicants
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Signify Health · 1 week ago
Sr. Client Operations Analyst
United States
Full-time
Remote
Senior Level
$55K/yr - $94K/yr
2+ years exp
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BiotechnologyHealth Care
Insider Connection @Signify Health
Responsibilities
Provide support for one or more complex, high-volume, national clients.
Develop and implement strategic programs and projects aligning with the company's healthcare business objectives.
Collaborate with leadership to define program goals, scope, and success metrics.
Lead cross-functional project teams and provide direction and support throughout the project lifecycle.
Partner with internal teams in support of client program objectives.
Organize and present KPIs to internal stakeholders.
Execute on client SLAs relative to reports, deliverables, and member feedback.
Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements.
Client meeting documentation: data entry, meeting minutes, action items.
Oversight of client marketing materials and direct mail campaigns.
Monitor success and serve clients through ad-hoc reporting projects.
Quality assurance for reports and deliverables; report manipulation based on client requirements.
Communicate updates and escalations with internal stakeholders in support of client programs.
Ticket submission and tracking for client requests directly related to the program's success.
Internal tracking, documentation, and client response formulation for member grievances.
Account coverage in the absence of the Client Success Executive or Manager.
Qualification
Required
Bachelor’s degree preferred but not required
2+ years of relevant work experience
Astute in reviewing and organizing data in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
Experience balancing multiple work commitments and prioritizing tasks appropriately
Confidence to seek clarification when encountering unfamiliar situations
Effectively collaborates with cross-functional teams
Preferred
Client-facing experience preferred but not required
Benefits
Medical, Dental, and Vision Benefits
Employee Stock Purchase Plan
Education Assistance
Free Development Courses
Paid Holidays
CVS Store Discount
Discount Programs with Participating Partners
Company
Signify Health
Signify Health is a healthcare platform that develops value-based healthcare payment programs.
1,001-5,000 employees
H1B Sponsorship
Signify Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (7)
2022 (9)
2021 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-09-05Acquired· by CVS Health ($8B)
2021-02-10IPO· nyse:SGFY
Leadership Team
Kyle Armbrester
Chief Executive Officer
Josh Builder
Chief Technology Officer
Recent News
Home Health Care News
2024-04-28
Home Health Care News
2024-03-01
Company data provided by crunchbase
