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Magnit · 1 week ago
Operations Lead Analyst
St Louis, MO
Contract
Remote
Senior Level
$25/hr - $35/hr
3+ years exp
Wonder how qualified you are to the job?
Human Resources Services
Hiring Manager
Mary Brown
Insider Connection @Magnit
Responsibilities
Triage and manage Issue Management Tickets (IMTs) which are submitted by internal resources on behalf of themselves as well as clients and patients
Coordinate with multiple cross-functional organizations on next steps for tickets
Serve as an IMT Facilitator as required in order to assist the resolution of complex issues including organizing and leading facilitation meetings for escalated issues with cross-functional teams
Assist with building and maintaining operational procedures and documentation
Identify and participate in IMT-related process improvement projects as required
Periodically report out to IMT leadership regarding specific tickets or projects
Other duties as assigned
Qualification
Required
Solid customer service, analysis, critical thinking, and problem-solving experience required
Proven experience using Microsoft Word, Excel, Outlook, and PowerPoint
Flexibility to support peak seasons
Ability to deliver multi-mode communications to leadership and cross-functional partners
Ability to quickly adapt to changing priorities
Preferred
Experience with the Healthcare industry a plus
Experience with Service Now a plus
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of the different situations and learning to be flexible in completing job assignments
Optimizes Work Processes – knowing the most effective and efficient processes to get things done through the defined standards and processes, with a focus on continuous improvement of those processes through critical and analytical thinking
Organizational Savvy – maneuvering comfortably through complex policy, process, and people-related organizational dynamics to gain an understanding of how to get things done within the organization and its culture
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives through making productive contributions to the group and volunteering to assist when and where needed
Resourcefulness – securing and deploying resources effectively and efficiently; juggling various priorities and workplace demands
Benefits
Medical
Dental
Vision
401K (provided minimum eligibility hours are met)
Company
Magnit
Magnit™ (formerly PRO Unlimited) is a global leader and pioneer in contingent workforce management.
10,001+ employees
H1B Sponsorship
Magnit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (11)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Teresa Carroll
Chief Executive Officer
Aaron Woods
Talent Sourcing Partner
Company data provided by crunchbase
