MSX International · 1 week ago

Program Manager

Michigan, United States

Full-time

Remote

Mid Level

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Insider Connection @MSX International

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Responsibilities

Program management of multiple OEM initiatives related to Technician recruiting and retention, including coordination with different departments and external partners.

Development of relationships with OEM departments and internal MSX resources to improve Technician recruiting and retention.

Coordination with corporate careers program leads, rewards and recognition team, Warranty and Engineering departments, Tech Mentorship programs, trade school partnerships, public relations efforts, Technician Training team, and more.

Leadership of client meetings and presentations, creation of program materials, and implementation of technician soft-skills model.

Promotion and support of OEM’s LMS to schools with automotive programs, dealership consulting, and attending Technician Recruiting & Retention Events.

Qualification

Program ManagementRetail TechnicianTechnician ExperienceClient-FacingProject ManagementOrganizationTime ManagementCommunicationAnalyticalResearchMS OfficeVehicle Diagnosis

Required

Background in / understanding of the world of a retail technician (OEM or Aftermarket)

Understanding of the drivers of success and workplace satisfaction for Technicians

Experience in a client-facing role

Highly detail-oriented with strong program / project management skills

Strong organization skills and ability to support multiple projects simultaneously

Ability to work under tight deadlines and in a highly dynamic environment

Excellent verbal and written communication skills

Analytical and resourceful when conducting research for future initiatives

Strong MS Office experience (Word, PPT, Excel, Teams)

Education: Degree in a related discipline, or equivalent experience

Preferred

Technician experience at a dealership is preferred

Knowledge and experience of vehicle diagnosis and repairs is preferred

Company

MSX International

Glassdoor

3.7

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.

Founded in 1996