Field Nation · 1 week ago

Program Manager

United States

Full-time

Remote

Senior Level

$95K/yr - $135K/yr

4+ years exp

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MarketplaceSaaS

Growth Opportunities

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Responsibilities

Responsible for clients path to value, functioning in an agile environment, iterating real time when meeting success criteria becomes at risk

Successfully informs and influences sponsors and key stakeholders, senior, and executive leadership to promote success of program and/or project performance and prioritization, frequently through times of ambiguity and significant, long-term obstacle management

Seeks counsel of peers, stakeholders, and/or product leads in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements

Develop an effective client engagement strategy designed for executive-level decision-makers within enterprise businesses

Act as an intermediary between several internal departments including Customer Success, Sales, Product Management, Marketing, and Finance

Serve as an escalated point of contact during onboarding

Make effective decisions when presented with multiple options for how to progress with the project

Effectively communicate program recommendations at an executive level both internally and externally

Produce accurate and timely reporting of program status throughout its life cycle

Contribute thought leadership and best practices around program execution, methodology and process

Measure, analyze and report key trends in program performance and drive opportunities to improve

Collaborate with Customer Success, Sales, Product Management and Marketing to improve program processes and performance

Segment lists and define detailed analysis and reports on list attrition, retention, acquisition, and prospect lists for onboarding campaigns

Design and deploy analysis tools, project management frameworks, and client engagement practices designed for large enterprises to further cement Field Nation’s ability to guide customers through extensive labor sourcing changes

Travel up to 10% of the time

Qualification

Project ManagementProgram ManagementCommunication SkillsCross-functional LeadershipRelationship ManagementSales ConsultantExecutive PresentationTeam PlayerStrategic ThinkingOwnershipResults OrientedCollaborationAdaptability