200+ applicants
Presidio · 2 days ago
Business Development Manager, Customer Success
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Lisa Murtha
Insider Connection @Presidio
Responsibilities
Lead proper on-boarding of customers to Partner and Presidio tools for software and lifecycle management for all new and existing customers (e.g. Cisco Smart Licensing, Presidio Vision Portal, Cisco PX/CX Cloud, Cisco Control Hub, etc.)
Focused on the Cisco Enterprise Networking portion of the business.
Attain and retain subject matter expertise on subscription software options and provisioning processes.
Document workflow for Presidio provisioning and lifecycle management and identify areas for process improvement across Presidio.
Be responsible for escalation on software products and software adoption for customers to relieve Solution Architects and Inside Sales Representatives of post-sales escalation issues.
Increase Adoption of purchased services leading to industry-leading renewal rates, referrals, and expansion opportunities.
Be responsible to engage the appropriate account teams well in advance of any subscription renewals. This includes providing information on the account for usage, any customer issues, upsells during the subscription, and the latest billing information.
Consistent engagement with our customers through project lifecycle ensuring customer is maximizing the use of all the functionality and features that are inclusive in the solution and has relevance tied with the business outcomes.
Drive knowledge and usage adoption of product and service features and software products procured by customers.
Develop plans for customer adoption and address any barriers that are impeding customer success.
Identifying cross sell and upsell opportunities within Presidio accounts and collaborating with the account team including submissions and tracking.
Creatively engage customers through development of new adoption methods and service packages and offerings
Evangelize Presidio’s Lifecycle Methodology. Make sure all regional presales efforts and paid services engagements are scoped to follow Presidio best-practices to achieve quality, success, customer satisfaction, and regional profit goals.
Qualification
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Required
Proven track record of sales and architecture experience, business acumen, technical excellence, and outstanding customer service
Attain and retain subject matter expertise on subscription software options and provisioning processes
Ability to perform IT financial modeling such as ROI and TCO estimation
Ability to quickly obtain Cisco Customer Experience Professional Level Certification(s)
Experience with Gainsight Customer Success Management Platform or equivalent CSMP/CRM
Proven Technical problem-solving and design ability
Bachelor’s degree or equivalent experience and/or military experience
3 years of experience in Customer Service / Customer Success with heavy customer facing responsibilities
Preferred
Comprehension of system and solution architectures
Advanced communications skills – must have ability to tailor the message to relevant audiences
Advanced writing skills – must have ability to develop professional looking and comprehensive project deliverables
Advanced presentation skills – must have ability to present project deliverables in concise and clear manner to a variety of audiences
Advanced listening and purposeful questioning skills – must have ability to listen “between the lines” and ask purposeful questions
Understanding of basic Consulting Services models and metrics
Ability to communicate technical concepts clearly and effectively, in written and oral form, to a variety of audiences
Resourcefulness – ability to research and consult a wide variety of sources in order to problem solve efficiently for customers with little direction
Company
Presidio
Presidio provides managed services and network solutions technologies.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired· by CD&R LLP
2017-03-09IPO· nasdaq:PSDO
2011-04-04Private Equity· Undisclosed
Leadership Team
Bob Cagnazzi
CEO
Manny Korakis
Chief Financial Officer
Recent News
2024-05-31
Business Journals
2024-05-23
2024-05-06
Company data provided by crunchbase
