Apply on Employer Site

SWBC · 1 day ago

Claims Supervisor

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims. This role involves resolving complex claims, training employees, and overseeing the department in management’s absence.

BankingFinanceFinancial ServicesInsurance

Responsibilities

Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the highest degree of quality, customer satisfaction, and compliance with company policies and procedures to include maintaining work schedules; interviewing for open positions; coaching, counseling and disciplining; and resolves personnel related issues

Resolves and provides assistance with complex calls, status questions, problems or client complaints to ensure customers satisfaction to include negotiating the settlement of claims and settling loss claims

Trains new employees and keeps staff members informed of new procedures to include ensuring that the claims procedure manual is current and up-to-date

Monitors, submits, and coordinates scheduling change requests with Workforce Management to ensure attendance and adherence standards

Oversees all aspects and functions of Claim’s processing in the absence of the department manager

Provides coaching and feedback as necessary in support of performance goals and objectives

Performs assignment coordination of all work queues and roles related to ensuring the timely working of the claims inventory

Qualification

Texas P&C Adjuster’s LicenseProperty insurance claims adjustingAnalytical skillsCustomer service skillsNegotiation skillsOrganizational skillsMS WordMS ExcelAS400Communication skills

Required

Some college course work in business, marketing, related field, or equivalent experience

Possess a Texas P&C Adjuster's License

Minimum of three to four (3-4) years high-level call center, telemarketing, customer service, quality auditing, or related experience, which includes one (1) year in a team lead, instructional, or training capacity, preferably in an insurance or banking environment

Excellent negotiation, analytical, and organizational skills

Excellent communication (both written and oral), customer service, and telephone etiquette skills

Working knowledge of personal computers to include MS Word, Excel, Internet, and AS400

Self-starter, be able to work independently and exercise sound judgment

Able to sit for long periods of time while executing computer applications and responding to customer phone inquiries

May be required to lift 10-20 lbs. of training materials or other documents

May be required to stand for long periods of time while conducting training and/or observation sessions