103 applicants

Company

Original Job Post

Sound Transit · 2 days ago

Program Manager - Records Management

Seattle, WA

Full-time

Onsite

Mid Level

$60K/yr - $140K/yr

4+ years exp

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Responsibilities

Plans, leads, and assesses program activities to implement the records management strategy and roadmap; develops project charters, scopes, and plans evaluation framework.

Drives program strategy by prioritizing projects and activities based on agency alignment and resource capacity.

Aligns agency records management to a future enterprise information management strategy.

Builds, maintains, and supports collaborative relationships with related agency functions to understand interconnections and dependencies, and influence alignment of strategic priorities.

Partners with team members, IT, and inter-department customers to define records management requirements and solutions for systems containing electronic records.

Leads and facilitates cross-functional project teams based on project requirements; prioritizes tasks for resources; tracks and reports project deadlines, time, tasks, completions, milestones, and allocation of resources; leads risk mitigation and management; leads problem resolution as issues arise, taking an active role in resolving blocking issues.

Provides review, oversight, and subject matter expertise of agency systems and structures, e.g., IT initiatives, policies and procedures, risk management, etc., to embed records management considerations.

Plans, coordinates, and oversees outreach activities including presentations, exhibits, newsletters, and other appropriate communication methods to provide educational services to ST staff and the public.

Monitors and evaluates the efficiency and effectiveness of systems, processes, and facilities related to the operation of records management services and procedures; recommends appropriate service models and resources to maximize business effectiveness and legal compliance.

Participates in the development and administration of contracts for goods or services with vendors.

Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.

Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

It is the responsibility of all employees to integrate sustainability into everyday business practices.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Records ManagementProject DeliveryInformation ManagementStakeholder EngagementTask ManagementPolicy AdministrationMS OfficeData AnalysisProblem-SolvingInterpersonal SkillsProactive Project ManagementRelationship BuildingAdaptabilityCommunicationARMAAIIM certificationProgram/project managementEnterprise-wide information managementRecords managementMicrosoft Compliance CenterLabel policiesManaged metadataSharePoint administrationEnterprise content managementFederal lawsState lawsLocal lawsState public disclosure laws

Required

Bachelor’s degree in Library Science, Archival Science, Business Administration, Public Administration or closely related field

Four years of experience in program support and project delivery with records management or enterprise content management projects

Exposure in content management, document management or information architecture

Specialized records management requirements pertaining to public records including procedures and legal requirements necessary to maintain, archive, preserve, and protect public records

Principles, practices, and procedures of automated and manual information management, retrieval, and storage

Excellent at building relationships with business partners, stakeholders, and customers, and responding to agency business needs

Proactive project management to meet multiple project/program goals in a fast-paced environment with changing priorities and deadlines

Translating project/program requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle

Understanding, interpreting, and communicating end user requirements

Interpreting and administering records management and related policies and guidelines sufficient to administer, discuss, resolve, and explain them to staff and other constituencies

Developing and operationalizing services to support compliant recordkeeping practices

Demonstrating strong interpersonal techniques and a consistent commitment and ability to work with diverse work groups and individuals

Principles of customer service

Office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. Proficient in MS Office products: Excel, Word, Visio, PowerPoint

Responding to inquiries and in effective oral and written communication

Utilizing personal computer software programs affecting assigned work

Preferred

ARMA or AIIM certification

Program/project management techniques and principles

Implementing enterprise-wide information management solutions for document and/or records management

Document and records management systems in general and familiarity with Microsoft 365 including Compliance Center, label policies, content types, and managed metadata

Administering SharePoint and/or other enterprise content management tools

Pertinent federal, state, and local laws, codes, and regulations including Washington State public disclosure laws