200+ applicants

Company

Original Job Post

Five9 · 3 days ago

Cloud Governance & Automation Engineer

United States

Full-time

Remote

Mid Level

$86K/yr - $162K/yr

3+ years exp

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Call CenterCustomer Service

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Responsibilities

Develop and implement governance strategies, policies, and procedures to standardize business operations and ensure compliance with regulatory requirements

Design and deploy automation solutions to streamline repetitive tasks, workflows, and decision-making processes across business units

Collaborate with stakeholders to identify service level objectives (SLOs) key performance indicators (KPIs) and metrics for measuring operational efficiency, effectiveness, and compliance

Utilize data analytics and business intelligence tools to build dashboards and analyze operational data, identify trends, and provide actionable insights to service owners

Work closely with IT, Finance and product engineering development teams to identify opportunities for automation, optimization and standardization

Develop and maintain documentation, training materials, and standard operating procedures (SOPs) for governance and automation initiatives

Conduct regular audits and assessments to monitor compliance with governance policies, identify risks, and implement corrective actions as needed

Ability to support on-call as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud ExperienceRelationship BuildingCloud Security ControlsCI/CD ProgrammingScriptingAutomation ToolsActive Directory Federation ServicesOkta IntegrationBusiness OperationsProcess ImprovementGovernance FrameworksData AnalysisEmerging TechnologiesRegulatory RequirementsProblem SolvingAWS Certified Solutions ArchitectMicrosoft Certified Azure Solutions Architect ExpertCertified Cloud Security Professional (CCSP)

Required

3+ Experience and Proficiency with Python Programming and development of API

3+ years Current Cloud experience with EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI

Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.)

Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection mechanisms

Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Terraform, Ansible) for cloud governance and infrastructure management

Experience with Microsoft Active Directory Federation Services (ADFS) and Okta integration

Proven experience in business operations, process improvement, and governance frameworks

Proficiency in data analysis tools and techniques, with the ability to extract insights from large datasets to drive decision-making

Stay current with emerging cloud technologies, security threats, and regulatory requirements to continually improve cloud governance practices

Problem solver willing to come up with creative solutions

Preferred

Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Certified Cloud Security Professional (CCSP) are a plus

Benefits

Health, dental, and vision coverage

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Innovative mental health support platform

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)