200+ applicants
Freshworks · 2 days ago
Senior Program Manager, NPI
San Mateo, CA
Full-time
Onsite
Senior Level
$200K/yr - $275K/yr
10+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesCRMInformation Services
Insider Connection @Freshworks
Responsibilities
Work with the Product Managers to develop and implement comprehensive product launch plans, timelines, and strategies to effectively introduce new products and features to the market
Run NPI weekly meeting for launches across Freshworks BUs (customer service, IT service management, sales & marketing)
Ensure NPI launch processes meet the needs of the GTM organizations (sales, SCs, marketing)
Help manage the enablement and onboarding workflows associated with private and public preview features
Track the health of each launch and communicate it to relevant audiences. Aggregate and maintain a centralized view of launch tracks across all products and provide a consolidated view of various milestones, classified based on the potential impact of each of these launches
Lead teams in conducting launch retros following product launch to capture and communicate important findings for continuous improvement
Coordinate cross-functional collaboration and communication to ensure alignment and synergy of launches with departments involved in the product launch process
Define and track key performance metrics and success criteria for product launches, providing regular reporting and analysis to stakeholders
Surface recommendations to improve the process as we continue to grow. Continuously assess and optimize product launch processes, tools, and methodologies to improve efficiency, effectiveness, and scalability.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
10+ years of technical program/project/relationship management experience working on NPI programs, supporting product launches, or releasing software. Experience leading team meetings, status syncs, and setting up/optimizing operations at scale for complex enterprise products
Bachelor's degree in a related field (EE, Computer Science, Computer Engineering, Software Engineering)
Experience in leading cross-functional teams to complete projects with multiple dependencies and constraints
Experience defining projects, identifying risks, managing cost, coordinating scope, identifying dependencies, scheduling and deploying new products and features
Experience creating and cascading processes through an organization
Excellent balance of people and technical skills. Experience working and communicating with Senior Leadership
Excellent listening skills to create cross-functional understanding to help reach the necessary decisions. Strong writing, presentation, and interpersonal skills are essential
Preferred
Experience doing NPI with B2B SaaS software is a plus
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
5,001-10,000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (11)
2021 (15)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2022-02-23IPO· bvmf:F2RS34
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
Chief Executive Officer & President
Shan Krishnasamy
Co-founder and CTO
Recent News
2024-05-18
Indus Business Line
2024-05-13
Times of India
2024-05-13
Company data provided by crunchbase
