TaxBit · 3 days ago

Enterprise Customer Success Manager

Seattle, WA

Full-time

Hybrid

Mid, Senior Level

$101K/yr - $161K/yr

5+ years exp

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Insider Connection @TaxBit

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Responsibilities

Own and grow deep client relationships across a portfolio TaxBit’s largest accounts

Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell)

Ensure all customers become TaxBit advocates and references

Operate with urgency, drive measurable results, and establish deep relationships with key customers

Establish a strong governance structure for each of your accounts, e.g. SteerCos, MBRs/QBRs, executive engagement

Advocate for the success of your customers; create and manage a feedback loop with TaxBit’s Product and Engineering teams

Support customers with issue resolution (e.g. bugs, pulses, and feature requests)

Partner cross-functionally to ensure TaxBit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like Implementation and SMEs to ensure flawless service delivery

Provide training and customer education for new products and features

Prepare presentations and reports for executive stakeholders

Contribute to a great team culture and working environment

Qualification

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Account ManagementCustomer SuccessConsultingFinancial ServicesCryptoTaxAccountingTask ManagementProblem-SolvingCritical-ThinkingCommunicationAdaptabilityPrioritizationGrowth Mindset