200+ applicants

Company

Original Job Post

Relatient · 2 days ago

Account Executive

United States

Full-time

Remote

Senior Level

$89K/yr - $130K/yr

5+ years exp

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Health CareHospital

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Responsibilities

Accountable for all aspects of client revenue maintenance and growth

Responsible for overall client relationship and satisfaction

Manages all aspects of client renewal activities

Proactively identifies and manages revenue and relationship risk, including involving leadership team when situationally appropriate

Develops strategy for account in concert with the Customer Success and leadership team. Primary responsibility for executing on deliverables and milestones including renewal strategy, pricing, contract terms, and growth.

Stratifies book of business based on client needs, decision points, revenue generating opportunities and risk.

Manages and responds to day-to-day client issues

Implements a standing cadence of proactively scheduled client interactions. In combination with Customer Success Team, uses client interactions to report progress on goals, relevant product updates, and identifies opportunities to expand client relationship and portfolio

Brings meaningful teaching points to clients at every interaction; seeks to demonstrate and support clients in maximizing investments in the Relatient / Radix products at every opportunity

Owns documentation and reporting on account activity

Adheres to Salesforce documentation and reporting in a timely and complete manner.

Tracks and ensures compliance with contract dates, terms, and other aspects of contractual specification.

Serves as expert for all contractual obligations for each client and coordinates with relevant internal teams (sales, support, product and customer success) to track and ensure compliance with terms.

Identify and lead up-sell opportunities and understand client contracts to other products and service offerings in support of the company strategy.

Serves as quarterback of upsell opportunities that draw on the expertise of other internal commercial teams.

Qualification

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Risk managementSales pipeline managementProblem-solvingCommunicationRelationship managementSelf-directedExperience in healthcareTravel up to 15-20%

Required

A Bachelor’s Degree or equivalent experience in lieu of a degree is required.

5 years of demonstrated experience managing multiple client and senior executives’ relationships, including serving as a trusted ‘go to’ thought partner for client strategy is required.

Proven track record of working in a goal-oriented and self-directed environment

Demonstrated ability to present information, written and orally, for maximum impact.

Track record of identifying, managing, and mitigating, and solving for risk.

Demonstrated ability to manage renewal and up-sell pipeline and risk management