200+ applicants

Company

Original Job Post

Johnson Controls · 2 days ago

Level I Application Support Tech

Raleigh, NC

Full-time

Remote

Entry Level

1+ years exp

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Industrial EngineeringPhysical Security

H1B Sponsorship

Hiring Manager

Dani J.

Insider Connection @Johnson Controls

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Participate in day-to-day operations of handling support tickets from clients via phone, email, portal, and on-line chat.

Facilitate effective and proactive communications with both internal and external customers.

Triage FM:Systems’ and third-party integration support issues; understand when to collaborate with team members and/or other internal teams and when to escalate.

Solve issues by using and programming SQL statements and queries.

Contribute to knowledgebase articles and FMS Community.

Maintain and continue to develop in-depth knowledge of FM:Systems’ products and services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client support experienceWeb application development experienceMS Office proficiencyCustomer-friendly communicationMulti-taskTeamworkProblem-solvingVerbal communicationWritten communicationAnalytical skillsAttention to detailCRM / Ticketing SystemMSCEMSCAMSDBAMCADMCSDSQL ServerRelational DBMicrosoft ServerNetwork TechnologiesIISSQL ProfilerPerfMonMonitoring ToolsAWS EnvironmentTriageTroubleshootNetwork Issues

Required

Customer-friendly communication and attitude.

Ability to multi-task and work with team to meet deadlines.

Strong verbal and written communication skills.

Strong analytical skills, attention to detail - a problem solver.

1+ years’ experience in client support and/or web application development.

Command of MS Office applications.

Preferred

Familiarity with standard CRM / ticketing system.

Certifications in areas such as MSCE, MSCA, MSDBA, MCAD, MCSD.

Database Technologies: SQL Server or other Relational DB familiarity.

Bachelor's Degree or equivalent demonstrable experience in a technical field.

Microsoft Server and Network technologies: IIS, SQL Profiler, PerfMon or other monitoring tools.

Familiarity with AWS environment.

Ability to triage and troubleshoot network issues.

Benefits

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, medical, dental, and vision care.

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company

Johnson Controls

Glassdoor

3.6

Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.

Founded in 1885

Cork, Cork, IRL

10,001+ employees

http://www.johnsoncontrols.com

H1B Sponsorship

Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (70)

2022 (87)

2021 (92)

2020 (70)