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Company

Original Job Post

Amazon · 3 days ago

Capacity Planning Analyst, Selling Partner Support Global Planning

Seattle, WA

Full-time

Onsite

Senior Level

$59K/yr - $143K/yr

3+ years exp

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Responsibilities

Build capacity planning solutions to optimize service levels and reduce costs.

Manage a global capacity plan for tens of thousands of employees across multiple geographies.

Improve performance by identifying, measuring, and managing key metrics in a contact center environment.

Understand end-to-end business operations and act as a functional partner to drive actions for customers, employees, and cost.

Collaborate with technology teams on new initiatives and tools, advocating for adoption.

Mitigate capacity risks by managing dependencies and exceptions across units and sites.

Lead global process standardization initiatives.

Use analytical tools to interpret data and derive insights for driving actions.

Balance cost, employee experience, and customer experience to make informed decisions.

Identify constraints and challenges, working with partner teams to address them.

Qualification

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Project ManagementData AnalysisCross-Functional CollaborationProblem-SolvingCommunicationSQLProcess ImprovementsStakeholder Management

Required

3+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

Preferred

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Master's degree

Advanced hands-on knowledge of SQL

Benefits

Equity

Sign-on payments

Medical benefits

Financial benefits

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)