200+ applicantsPosted by Agency

Company

Original Job Post

Eightfold · 3 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

$112K/yr - $152K/yr

5+ years exp

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Artificial Intelligence (AI)Business Intelligence

H1B Sponsorship

Insider Connection @Eightfold

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Evangelize Eightfold products with our customers and ensure customers maximize product value

Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer

Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales

Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.

Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships

Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape

Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features

Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

+ Years ExperienceManagement ConsultingTalent AcquisitionTalent ManagementCustomer SuccessAccount ManagementHR Talent AcquisitionHR Talent ManagementAI/ML TechnologiesFast-Growing TechnologyData AnalysisProject ManagementPublic SpeakingWebinarsProblem SolvingAttention to DetailVerbal CommunicationWritten Communication

Required

5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management

Preferred

8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management

Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company

Excellent problem solving in complex, multi-stakeholder situations

Top-level data analysis and synthesis

Close attention to detail, basics of project management, and ability to keep multiple trains running at once

Strong verbal and written communication skills

Experience with public speaking, webinars, and conferences

Benefits

Family medical coverage

Vision coverage

Dental coverage

401k plan

Stock options

Unlimited paid time off

Company

Eightfold

Glassdoor

3.4

Eightfold AI is the industry’s first Talent Intelligence Platform that transforms how you hire, retain, and grow a diverse workforce.

Founded in 2016

Santa Clara, California, USA

201-500 employees

https://eightfold.ai

H1B Sponsorship

Eightfold has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (7)

2022 (31)

2021 (25)

2020 (17)