Leap Metrics ยท 2 days ago
Business Analyst
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Responsibilities
Lead Sevida implementation efforts as the subject matter expert
Ensure customer implementation project deliverables meet specifications in terms of timeliness and quality
Conduct discovery of customer needs
Create and communicate functional and technical business requirement documents from customers to the implementation team
Build strategic roadmaps informed by customer feedback and drive fact-based decision-making across teams
Collaborate with cross-functional teams including product managers, project managers, and UX/UI Developers
Act as a liaison between customers, business units, technology, and support teams
Institute and maintain an effective, efficient, and responsive management organization
Oversee project operations including budgeting, forecasting, contracting, compliance, and project planning
Provide strategic analysis, metrics, reporting, and architectural models to assist Executive Management
Manage teams focused on product and implementation, driving accountability and excellence
Facilitate cross-functional team discussions to determine key objectives, metrics, priorities, and gaps
Establish relationships with clients, teammates, and stakeholders on every project
Mentor and collaborate with other team members, fostering a collaborative remote work environment
Remove inefficiencies and direct and coordinate improvements for scalability
Deliver exceptional client experience throughout any engagement
Engage in multiple product initiatives simultaneously
Contribute to the Leap Sevida Healthcare product vision and strategy
Assist in end-to-end launch of Leap Metrics products and solutions
Assist with backlog management and release planning
Assist in handling customer or sales team requests
Perform any other duties as assigned
Qualification
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Required
Bachelors in Business Administration, Business Management, Computer Science, Information Systems, Information Resource Management, Industrial Engineering, Operations Research, or related field
Minimum experience of 5 years of prior experience implementing software
Healthcare software experience required
Demonstrated ability to create business requirements documents
Strong ability to lead requirement conversations with customers, ideate on solutions, and articulate the problem and possible solutions to the internal team
Provide clear communication and documentation
Proven ability to learn new technology quickly and effectively
Ability to work on multiple projects/products and technologies concurrently
Expertise in working in the entire agile software development lifecycle, including production delivery and some phases of post-implementation support
Ability to travel as needed
Must be authorized to work in the US
Experience working with teams distributed globally
Preferred
Startup experience is a plus
Technology expertise is a plus
Experience managing SaaS product implementations preferred
Experience managing SaaS product implementations preferred
Benefits
Health insurance
Paid time off
Professional development assistance