200+ applicants

Company

Original Job Post

Amazon · 2 days ago

Sr. Administrator, Appeals

Indiana, United States

Full-time

Remote

Mid Level

3+ years exp

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Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.

Assess documentation for accuracy and past precedent.

Identify any process defects and recommend remediation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeContact Center OperationsHuman ResourcesProblem-SolvingCommunicationHrisApplicant tracking systemsPayroll systemsContact center experienceCustomer service experienceKnowledge databaseHard-workingAdaptabilityAttention to detail

Required

1+ years of human resources experience

1+ years of Microsoft Office products and applications experience

Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

3+ years of contact center, customer service, human resources or equivalent experience

Demonstrated proficiency handling customer contacts, queries and resolutions.

Preferred

2+ years of human resources functions experience

Knowledge of HRIS or Applicant Tracking Systems are preferred

Experience with Payroll Systems, HRIS

4+ years of contact center, customer service, human resources or equivalent experience

Experience using Knowledge database and researching skills.

Proven ability to manage customer contacts in a fast-paced environment.

Proven ability to adjust to constantly changing workloads.

Proven ability to follow existing process with high attention to detail.

Additional languages a plus.

Company

Amazon

Glassdoor

3.7

Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

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2022 (23375)

2021 (15334)

2020 (14558)