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Astronomer · 2 weeks ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$120K/yr - $150K/yr
3+ years exp
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AnalyticsBig Data
Insider Connection @Astronomer
Responsibilities
Own the overall relationship with clients: Onboard new customers, increase adoption, ensure retention, identify upsell potential, and drive customer satisfaction.
Develop and execute customer success plans, tracking and reporting on key metrics for customer adoption and success.
Manage customers through the initial launch of use cases on Astronomer platform and beyond.
Build and enhance our customers’ Astronomer skill sets.
Help customers identify and define use cases for Astronomer products.
Develop and nurture customers to become strong advocates on behalf of Astronomer.
Effectively address customer satisfaction and resolve a diverse set of issues. This will include coordinating with various internal stakeholders.
Identify upsell and growth opportunities, collaborating with sales teams to ensure growth attainment.
Provide regular customer status updates to the Astronomer Leadership Team, including high-risk customers and customers with high upsell potential.
Become a trusted advisor relationship for our customers.
Ensure high customer satisfaction by surveying customers and adjusting based on their feedback.
Document findings from customer interactions and communicate them to various internal stakeholders.
Qualification
Required
Eagerness to help customers solve problems and succeed in making Airflow the de-facto standard in data orchestration.
Experience in relevant market products, such as Cloudera, Databricks, AWS, Azure, Google Platform, Tableau, SAS, ETL technologies or other Analytics Solutions, Apache Airflow, Python, SQL, Docker, and Kubernetes.
Proven ability to drive continuous value of product(s).
Excellent verbal and written communication and presentation skills.
Experience in escalation management and development of go-to-green plans.
Experience working with a technical customer base, understanding corporate IT projects and processes.
A quantitative approach to understanding, measuring, and forecasting Customer behavior and revenue.
Strong collaborative nature and commitment to quality.
Desire to learn, general curiosity, and passion for making customers happy.
BA/BS in Business, Communications, Marketing, or other related field.
Preferred
3+ years experience in Customer Success or Account Management, professional services, delivery manager, and technical account management.
Flexibility to travel on occasion to see customers or attend internal meetings.
Company
Astronomer
Astronomer develops a data orchestration platform that helps with the deployment, management, and scaling of distributed airflow services.
201-500 employees
H1B Sponsorship
Astronomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (4)
2022 (8)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$282.9MKey Investors
Insight PartnersSierra VenturesVenrock
2022-03-23Series C· $213M
2021-01-29Series B· $43.6M
2020-05-18Series A· $13.6M
Leadership Team
Andy Byron
Chief Executive Officer
Scott Yara
Chief Executive Officer
Recent News
Company data provided by crunchbase
