GAF · 3 days ago

Commercial Claims Examiner

Parsippany, NJ

Full-time

Onsite

Mid Level

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Responsibilities

Efficiently manage the day-to-day activities related to new and existing commercial claims, which includes but is not limited to research and investigation, assignment of work orders, preparation of various communications throughout the life-cycle of the claim, and resolution.

Apply business reasoning and critical thinking to recommend solutions to best support our customers and their Claim experience.

Deliver investigation and resolution of customer concerns, complaints, and disputes in a timely and empathetic manner.

Proactively follow-up with our customers to provide a seamless experience, gathering necessary claim and contractor information such as financial documents and confirming work-order statuses.

Effectively communicate claim status and resolution with internal and external customers.

Create and maintain close relationships with internal and external customers to align with our world-class customer service model. This will include a comfort level with direct communication with the contractor and GAF sales team.

Provide front-line support related to general inquiries and GAF’s commercial claim process through inbound customer contact channels such as phone and email.

Participate in ongoing training for GAF Commercial products.

Support the development and implementation of workflow, processes, and system improvements.

Qualification

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Customer ServiceSales SupportGoogle Business SuitesCross-Functional CollaborationChange ManagementClaim ResolutionProblem-SolvingCommunicationEmpathyAdaptabilityProactivenessTeamworkSelf-Motivation