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Overview

Company

Original Job Post

Consolidated Communications · 1 week ago

Operations Analyst

Manchester, NH

Full-time

Onsite

Entry Level

1+ years exp

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Telecommunications

Insider Connection @Consolidated Communications

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Responsibilities

Surveillance of core IT Enterprise Datacenters, applications, systems, platforms, and services.

Perform Data Storage/ Replace Tape Backup rotations to offsite vaulting.

Support ticket management and resolution for documented workflows for Standard operating procedures management.

Conduct Data Center walkthroughs for hardware failures and environmental issues. This includes network hardware, server hardware, tape library, SANS, and Crac Units.

Use IT Management & Monitoring Applications and tools to ensure service applications are operational.

Provide first level support for issues resulting from the helpdesk on off hours.

Triage, troubleshoot, event incidents and facilitate outage management, driving to resolution.

Perform regular security monitoring to identify any possible security intrusions, vulnerabilities or threats.

Inbound/ Outbound communications & notifications to IT Technical system and application teams.

Provide support for Systems administration for backup and parts replacement on servers.

Qualification

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Microsoft OfficeProblem-SolvingCommunicationTeamworkTime ManagementAdaptabilitySolarWindsIT managementMonitoring toolsCustomer serviceTechnical support

Required

Associate's Degree in Computer Science, Engineering or related field and 1-3 years of experience in IT or Business Operations Support

Strong proficiency with Microsoft Office suite

Strong analytical and detail-oriented aptitude; a high degree of accuracy

Communication and investigative / troubleshooting skills

A friendly professional demeanor and ability to excel in a team-oriented environment

Excellent communication and organizational skills

Ability to manage time effectively, set priorities and meet deadlines

Ability to learn and adapt to change

Preferred

Experience with SolarWinds IT Management Software & Monitoring tools helpful but not required

Experience working with internal customers in a Help Desk, Tech or Technical Support role will be helpful

Benefits

401(k) matching

Medical, Rx, Dental and Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program to eligible employee's based upon organization performance

Company

Consolidated Communications

Consolidated Communications is dedicated to moving people, businesses and communities forward by delivering the latest reliable communications solutions.

Founded in 1894

Mattoon, Illinois, USA

1,001-5,000 employees