200+ applicants
Dollar Shave Club · 4 days ago
Customer Supply Chain Analyst
Marina del Rey, CA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yr
3+ years exp
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E-CommerceInternet
Insider Connection @Dollar Shave Club
Responsibilities
Manage the Retail Business in updating, validating, and progressing customer orders to shipment and on-time delivery.
Direct access into a select customer database to track and manage daily performance of order fill, on-time shipping, ASN compliance, and Vendor Charge-Back results.
Customer database for tracking + reporting OTIF and Vendor Charge-Back results, in addition to Root Cause Analysis and corrective action for improvement.
Maintain productive relationships through conflicts/issues in shipping and delivering orders on time and full.
Link closely with the Planning and 3PL teams in identifying gaps for seamless order execution and on-time delivery.
Communicate with Supply Chain Planning and 3PL on orders outside normal policy to enable timely service to the customer.
Balance case fill and on-time delivery to the customers with the goal of maximizing case fill while ensuring on-time shipping windows are met.
Responsible for managing 3PL relationships to ensure ongoing performance expectations are met.
Review with Demand Planning on upcoming promotions, critical stock issues, cut information on sales orders.
Serve as the primary contact / Project Lead for Operations and Network Design specific to the Retail business expansion efforts.
Drive continuous improvement around critical KPIs (Fill Rate + OT).
Participate in the execution (either pilot or full roll-out) of new programs. Learn and exercise focused/process improvement techniques to reduce waste in time or money.
Manage the order-to-cash / fulfillment flow with both a direct and potential brokered organization.
Qualification
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Required
Bachelor’s degree required, preferably in Supply Chain Management, Logistics, or Business-related fields
3+ years of experience with relevant Logistics/Operations/Manufacturing and customer service
Technical understanding of Supply Chain and Customer service information systems
Excellent oral and written communication skills
Strong Microsoft suite skills
Solid analytical skills
Strong collaboration skills
Stakeholder management experience
Ability to think critically and problem solve
Company
Dollar Shave Club
DSC is a lifestyle brand and e-commerce company that delivers razors and other personal grooming products to customers by mail.
201-500 employees
H1B Sponsorship
Dollar Shave Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$163.5MKey Investors
TCVFounders Circle CapitalVenrock
2023-10-27Acquired· by Nexus Capital Management
2015-11-19Series D· $90.7M
2015-07-01Secondary Market· Undisclosed
Leadership Team
Michael Ryan Dubin
Founder
Recent News
Company data provided by crunchbase
