Harte Hanks · 1 week ago

Senior Cloud Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Directly interacting with clients to gather requirements, provide support, make recommendations, and deploy cloud solutions.

Collaborating with engineering and development teams to evaluate, identify, and deploy optimal cloud solutions.

Creating and maintaining repeatable contact flows.

Developing, documenting, and sharing repeatable operating procedures related to AWS cloud services and Amazon Connect.

Educating and mentoring junior team members.

Ensuring efficient functioning of data storage and processing functions in accordance with company security policies.

Identifying, analyzing, and resolving infrastructure vulnerabilities and deployment issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT infrastructureSystem administrationCloud computingDatacenterIT Service ManagementITILProject managementJiraOpsgenieAzure DevopsCloud migrationApplication modernizationDocumentationTroubleshootingIndustry regulationsDevOpsInfrastructure as codeAutomationPowerShellBashARM TemplatesTerraformDSCJSONAnsibleProblem-solvingLeadershipCommunicationOrganizationDelegation

Required

Passion for technology and continuous learning

5+ years of IT infrastructure experience

3+ years of cloud computing experience (AWS)

3+ years of system engineering and deployment experience

Degree in computer science or a similar field

Excellent communication skills and meeting etiquette, ability to participate in meetings and lead technical working sessions effectively and professionally

Strong working knowledge and hands-on experience with Amazon Web Services including Lambda, DynamoDB, Lex, EC2, S3, ELB, RDS, EKS

Experience with cloud migration and application modernization

Experience with DevOps and CI/CD concepts and tools

Strong infrastructure as code (IaC), automation, and scripting skills (Terraform, CFN, Ansible, Python)

Experience with telephony, IVRs, customer experience, building contact flows

Experience with Amazon Connect associated features and AWS services such as Lex, LexBots, Polly, Contact Lens, real-time & historical reporting, routing profiles & queues

Experience with Amazon Connect integrations, Salesforce and WFM

Ability to produce detailed operational documentation

Advanced troubleshooting, problem-solving, written, and verbal communication skills