200+ applicants
TikTok ยท 1 week ago
Customer Success Manager
Seattle, WA
Full-time
Onsite
Mid Level
$122K/yr - $233K/yr
4+ years exp
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Responsibilities
Responsible for designing and executing strategy for onboarding strategic merchants in collaboration with Product and Business Development stakeholders.
Be the trusted advisor to KA merchants. Help merchants design architectural solutions to integrate merchants internal systems and the TikTok platform to streamline commerce operations. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform. Guide merchants, technology partners, and system integrators toward successful integration.
Collaborate with technical support team in customer issue diagnosis and resolution.
Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
Qualification
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Required
4-5 years of experience with technical account management, customer success, solution architecture or other relevant functions serving large enterprises.
Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks. Hands on experience with REST-ful, SOAP and other styles of integration.
Experience working with cross functional teams to develop roadmaps, and supporting process improvements.
Strong communication skills, with ability to work with internal/external senior stakeholders.
Benefits
100% premium coverage for employee medical insurance
75% premium coverage for dependents
Health Savings Account (HSA) with company match
Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans
Flexible Spending Account (FSA) options
10 paid holidays per year
17 days of Paid Personal Time Off (PPTO)
10 paid sick days per year
12 weeks of paid Parental leave
8 weeks of paid Supplemental Disability
Mental and emotional health benefits through EAP and Lyra
401K company match
Gym and cellphone service reimbursements
Company
TikTok
TikTok is a short-video sharing app and social network platform that develops a lip-syncing video application to create videos. It is a sub-organization of ByteDance.
10,001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (254)
2022 (325)
2021 (211)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Shou Zi Chew
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2024-06-05
2024-06-05
2024-06-05
Company data provided by crunchbase
